Receptionist- East Family Clinic

EngageMED; Little Rock (AR); On-site; USD 26,000 - 32,000; Full time

Job summary

EngageMED, Inc. is seeking a professional receptionist to support patient intake and administrative functions in a clinic setting. The role requires accurate data collection, efficient check-in/check-out processes, and proper handling of paperwork and EMR documentation.

The receptionist will answer calls, schedule visits, collect copays and deductibles, and coordinate with the clinic manager to maintain smooth patient flow while adhering to clinic policies and regulatory requirements.

Qualifications

• Knowledge of insurance authorization/billing requirements.
• Demonstrates strong customer service and communication skills.
• Organizational and time management skills.
• Proficient with computer systems and clinic procedures.
• Professionalism and teamwork in a fast-paced environment.

Responsibilities

• Check-in patients and complete all paperwork for admitting process.
• Answer phone calls and route as needed.
• Schedule appointments per office guidelines.
• Collect patient information, copays, and deductibles.
• Scan and file patient documents into EMR.
• Prepare charts for appointments with complete information.
• Handle check-out duties including pricing and follow-up scheduling.
• Assist with registration documentation in EMR and ensure regulatory compliance.
• Inform patients about required documentation for next visits or time-of-service payments.

Skills

Customer service

Communication skills

Organizational skills

Proficient computer skills

Time management

Bilingual (Spanish/English)

Insurance billing knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Database management

Desktop publishing

Spreadsheet

Graphic presentation packages

Job description

Department: ClinicalFLSA Status: Non-ExemptReports To: Clinic managerJOB SUMMARY:Under direct supervision, the receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.Supervisory Responsibilities:NoneSafety Sensitive Role:NoDuties/Responsibilities:Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.Answer phone calls and direct them appropriately.Schedule appointments according to office guideline.Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.Prepare charts for patient appointments making sure all necessary information is complete.Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.Perform other duties as assigned.Required Skills/Abilities:Knowledge of insurance authorization/billing requirements.Demonstrate strong customer service and communication skills.Organizational and time management skills.Proficient computer skills.Knowledge of clinic procedures and regulatory requirements.Possess a strong work ethic and a high level of professionalism.A team player who handles multiple projects simultaneously in a fast-paced environment.Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.Learning and Growth: has a commitment to continuous professional and organizational learningCommunication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.Preferred Skills: Bilingual, proficient in Spanish and EnglishEducation and Experience:High school diploma or equivalent required.0 - 1 year healthcare experience preferred.Physical Requirements:Prolonged periods of sitting, reaching, and bendingProlonged periods of time working on a computer, typing, and answering phonesMust be able to lift up to 15 pounds at timesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsDisclaimersThis job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.