Receptionist (E/O Wkend) - Spaulding

Spaulding Hospital Cape Cod; Sandwich (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Receptionist (E/O Weekend) to operate a multi-call telephone system, direct calls, greet patients and visitors, and support visitor badging and escorting at 311 Service Road. The role requires handling routine clerical tasks and coordinating with departments.

The ideal candidate has a High School Diploma, 0–1 year receptionist experience, and strong customer service skills, with proficiency in Microsoft Office. This is an onsite position with day shifts.

Qualifications

• High School Diploma or Equivalent required.
• Receptionist experience 0-1 year preferred.
• Proficiency in Microsoft Office and basic computer skills.
• Strong patient/customer service skills.

Responsibilities

• Greet and welcome guests and visitors within an inpatient or outpatient facility.
• Provide current information about the location of patients.
• Answer and transfer phone calls to appropriate patient rooms and departments.
• Assist with taxi and parking services.
• Assist with security procedures (badges, visitors log) and health protocols for visitors.
• May act as a concierge or greeter or information associate.

Skills

Microsoft Office

Follow up

Task prioritization

Patient service

Software adaptability

Communication

Education

High School Diploma

Job description

Site: Rehabilitation Hospital of the Cape and Islands Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Receptionist (E/O Weekend), 6 hours/week.

Operates multiple-call telephone and directs calls to appropriate person or department. Understands the business in order to assist callers. Greets patients, visitors, vendors and other visitors. Ensures that visitors are properly badged and escorted to the correct office. Maintains pertinent telephone and visitor records. Performs routine clerical tasks such as light typing or related duties.

Does this position require Patient Care? No

• Responsible for greeting and welcoming guests and visitors within an inpatient or outpatient facility.
• Provides current information about the location of patients.
• Answers and transfers phone calls to appropriate patient rooms and departments.
• Assist with taxi and parking services.
• Assist with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensuring health protocols are followed by visitors.
• May also act as a concierge or greeter or information associate.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

receptionist experience 0-1 year preferred

Knowledge, Skills and Abilities

• Computer skills Microsoft Office.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Adjusting actions in relation to others' actions.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

311 Service Road

Scheduled Weekly Hours

6

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1500 Rehabilitation Hospital of the Cape and Islands Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.