Receptionist - Customer Care - Juneau

Central Council Tlingit & Haida Indian Tribes; Juneau (AK); On-site; USD 37,000 - 47,000; Full time

Job summary

Central Council Tlingit & Haida Indian Tribes is seeking a Receptionist - Customer Care in Juneau to manage the telephone switchboard, greet visitors, and provide clerical support across Tribal Operations. The role supports office operations, handles mail, schedules conference rooms, and ensures a professional reception environment.

The position requires a high school diploma, three years of related experience, a typing speed of 50 WPM, and a valid driver’s license.

Qualifications

• Excellent verbal and written communication skills.
• Knowledge of standard office procedures and standards.
• Knowledge and proficiency in Microsoft Suite of programs.

Responsibilities

• Primary reception for designated office location, receive and redirect calls, take and relay messages.
• Welcome visitors and clients; provide directions with discretion.
• Maintain the reception area in an orderly and professional state.
• Process mail and inter-office deliveries; maintain logs for mail and packages.

Skills

Microsoft Office

Verbal communication

Written communication

Office procedures

Education

High school diploma or equivalent

Job description

Description

Receptionist - Customer Care - Juneau

Department: Tribal Operations

Exemption Status: Non-Exempt

Pay Grade(s): 8 ($27.79+ DOE)

Purpose: The Receptionist manages the telephone switchboard, receives guests at designated Tlingit & Haida (T&H) office location and provides clerical support to Tribal Operations & other areas within T&H.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Primary reception for designated T&H office location, receive and redirect all incoming calls, take, and relay messages, as necessary
• Welcome visitors, guests, and clients; give proper direction; use tact and discretion in the degree and type of information given
• Maintain the reception area in an orderly and professional state
• Receive and distribute mail and inter-office deliveries for designated office location
• Maintain a log of certified, registered, and express mail
• Maintain a log of packages received
• Process outgoing mail daily
• Report problems with copy equipment, telephone, postage machine or any equipment maintained by designated office location to appropriate vendor or other service contractor
• Monitor vehicle reservations, sign in/out sheet, and mileage reports for the GSA vehicles assigned to the designated office location
• Maintain the schedule for conference rooms
• Maintain conference room equipment
• Ensure conference room is clean and organized daily
• Provide department clerical assistance as needed
• Other duties as assigned

Requirements

Requirements

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

Ability to triage and accurately route telephone calls and visitors to appropriate staff

Positive professional courteous attitude toward public and staff

Able to perform and coordinate several jobs/projects at one time

Excellent verbal and written communication skills

Knowledge of standard office procedures and standards

Knowledge and proficiency in Microsoft Suite of programs

Minimum Qualifications (education, experience, skills):

High school diploma or equivalent

Three (3) years related experience

Typing speed of at least 50 WPM

Must be 21 years of age with a Valid Driver’s License.

Preferred Qualifications (education, experience, skills):

N/A

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.

Work Environment. The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Some travel may be required on small aircraft or ferry.

Flexible hours may be required, including evenings and weekends for events and workshops.

Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.