Tribal Assistance Manager

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 70,200 - 85,800; Full time

Job summary

The Tribal Assistance program in Juneau seeks an experienced manager to oversee daily operations under the 477 plan and NFAP, including staff supervision, budgeting, and reporting. The role requires strong leadership and adherence to program regulations.

The ideal candidate will manage grant processes, ensure data accuracy, and collaborate with multiple departments to deliver wraparound services in a dynamic environment.

Qualifications

• Bachelor’s degree required in social work or related field.
• Two or more years of experience as a Program Coordinator, Specialist, or equivalent.
• Two or more years of supervisory experience.
• Must be 21 years or older with a valid driver’s license.

Responsibilities

• Oversee daily Tribal assistance services under 477 and NFAP programs.
• Develop program projects and set short/long-term strategic goals.
• Supervise staff including hiring, coaching, evaluations, and discipline.
• Conduct regular staff meetings and monitor caseload equity.
• Coordinate training across 477 Tribal assistance programs and documentation.

Skills

Interpersonal skills

Public speaking

Analytical skills

Excel

MS Word

Outlook

Databases

PowerPoint

Time management

Organizational skills

Negotiation

Dispute resolution

Investigations

Writing

Grammar

Case management

Coaching

Supervisory skills

Teamwork

Education

Bachelor’s Degree in Social Work or closely related field

Tools

None

Job description

Tribal Assistance Manager - 477 - Juneau

Department: Tribal Assistance

Location: Juneau

Exemption Status: Exempt

Pay Grade(s): 12-14 ($78,000+ DOE)

Description

Purpose: Responsible for the daily management of the Tribal Assistance services (Temporary Assistance for Needy Families and Bureau of Indian Affairs General Assistance) under the Tlingit & Haida (T&H) PL 102-477 (477) plan, including, but not limited to hiring and supervision of all Tribal assistance personnel, grant writing, budget development/monitoring, preparation and submittal of all required data, financial and narrative reports, development/maintenance of program level policies and procedures, and monitoring of Caseworker use of the client services database.

Essential Functions

• Responsible for the daily operation of the Tribal assistance services under 477 and the State of Alaska Native Family Assistance Program (NFAP).
• Develop program projects, and set short and long term strategic goals.
• Exercise discretion, judgment and responsibility for established program objectives, and resolving disputes.
• Develop and update Tribal assistance policies and procedures in accordance with program regulations, T&H 477 Plan and T&H policies.
• Serve as a member of the T&H management team both representing the program and working for the success of the tribe as a whole.
• Supervise Tribal assistance program staff, which may include: hiring, monitoring, coaching, staff development, evaluations, dispute resolution, progressive discipline, and termination.
• Conduct staff meetings on a regular basis.
• Ongoing monitoring of caseload assignments to ensure equitability amongst caseworkers.
• Develop and/or Coordinate training sessions for employees in all areas of the 477 Tribal assistance, including, but not limited to, program guidelines, procedures, casework, the client services database, requirements of alternative financial assistance, and program reporting.
• Conduct random and periodic quality improvement and compliance audits of case files to ensure required documentation is present, eligibility calculations are within guidelines, case plan is in place with measurable objectives, and case notes document Clients and Caseworkers efforts and activities.
• Prepare and submit required data, financial and narrative reports in a timely manner.
• Responsible for the management of the State of Alaska NFAP, which includes; grant application, budget, reporting, attending the statewide Single Point of Contact monthly meeting, EIS MOA, EIS user accounts.
• Monitor program budget and ensure financial reporting requirements are met.
• Work with the TribeVue Steering Committee and TribeVue Coordinator to identify and resolve data entry and technical application issues in client management system to comply with funding requirements and internal controls.
• Collaborate with the TribeVue Coordinator to create and manage configuration control and update documents related to modifications in client management system as needed.
• Partner with 477 management team to streamline services, develop partnerships for wrap around services, identifiy duplication of services and develop referral processes.
• Partner with other T&H programs to identify, prepare, and submit proposals for collaborative grant opportunities.
• Responsible for working with the Grants Team to identify and write for grants to maintain and enhance 477 Tribal assistance services.
• Develop and maintain accurate, complete and confidential records.
• Other duties as assigned

Requirements

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

• Excellent interpersonal and public speaking skills.
• Excellent analytical skills and ability to decisions with limited information.
• Working knowledge in Excel, MS Word, Outlook, Databases, and Power Point.
• Strong time management and organizational skills.
• Excellent negotiation and dispute resolution skills.
• Ability to conduct efficient investigations
• Excellent writing and grammatical skills.
• Knowledge of all services offered by 477 Department.
• Knowledge of the regulations and laws of the PL 102-477, BIA General Assistance and Temporary Assistance to Needy Families.
• Excellent Case Management skills.
• Ability to coach and provide training to client service staff.
• Strong supervisory skills.
• Ability to thrive in a constantly changing, fast paced, growing, and demanding environment.
• Ability to analyze and interpret complex information from multiple sources.
• Ability to communicate well and maintain excellent working relationships.
• Ability to network with other departments and community service providers.
• Ability to work independently and in a team environment.

Minimum Qualifications (education, experience, skills)

• Bachelor’s Degree in Social Work or closely related field
• Two (2) yrs experience as a Program Coordinator, Specialist or equivalent position
• Two (2) yrs supervisory experience
• Must be 21 years of age with a Valid driver’s license

Preferred Qualifications (education, experience, skills)

• Two (2) yrs experience managing TANF and/or GA programs

Physical Requirements

• The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.

Work Environment

• Some travel may be required on small aircraft or ferry.
• Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

Tribal Affiliation(s)

Any Affiliation