Receptionist / CSR

House Doctors; Martinez (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and award-winning team dedicated to providing exceptional customer service in a supportive environment. This full-time position is ideal for organized individuals passionate about office administration and customer relations. You will play a crucial role in managing daily operations, supporting technicians, and enhancing customer satisfaction. With a focus on teamwork and continuous improvement, this innovative company offers growth opportunities and a balanced work-life schedule. If you're ready to make a difference and thrive in a fun, challenging atmosphere, this is the perfect opportunity for you.

Benefits

Competitive compensation

Growth and advancement opportunities

Paid training

Work-life balance with no weekend work

Cohesive team culture with regular events

Qualifications

• 5+ years of experience in office administration and customer service.
• Proficient in Google Workspace and basic accounting principles.

Responsibilities

• Manage day-to-day office operations and provide administrative support.
• Schedule jobs, confirm appointments, and handle supply orders.
• Coordinate digital marketing posts and respond to client inquiries.

Skills

Office administration

Communication skills

Detail-oriented

Customer service

Google Workspace

Recruitment systems

Payroll systems

Basic accounting

Education

Relevant degree or certification

Tools

Google Workspace

Job description

Are you ready to join an award-winning team that provides excellent customer service and value?

WHO ARE YOU?

You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.

WHAT WE OFFER?

1. Competitive compensation structure
2. Growth and advancement opportunities in an award-winning franchise.
3. Full time position
4. Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
5. Achieve work-life balance with no weekend work requirements
6. Paid training and career planning provided
7. A cohesive team culture with regular events

POSITION OVERVIEW

This position is for highly organized and customer-centric individuals who have a passion for delivering outstanding results. If you are an outgoing, organized professional, this is a great opportunity to develop alongside a fast growing company. In this important role, you manage the day-to-day office operations including providing administrative support to the team, and our client and technicians. You work closely with the Office Manager managing emails, dispatching technicians, and assisting with sales support and customer service by phone and email.

House Doctors Handyman of CSRA is a professional handyman and home improvement service company specializing in both large and small jobs in the CSRA area. We are looking for energetic and friendly people who enjoy working on various home improvement and maintenance projects such as repairs, flooring, drywall, carpentry, painting, etc.

RESPONSIBILITIES:

1. Job scheduling, confirmation and supply orders
2. Working with clients to provide exceptional customer service
3. Manage feedback from clients, business partners and suppliers
4. Trade associations & industry group support
5. Coordinating digital marketing posts, and responding to comments & inquiries

SKILLS AND REQUIREMENTS:

1. 5+ years of experience with office admin duties
2. Excellent written and verbal communication skills
3. Detail-oriented and highly organized
4. Proficient with general office technology and software including Google Workspace
5. Prior experience with recruitment and payroll systems
6. Relevant degree or certification would be considered an asset
7. Understanding of basic accounting would be considered an asset
8. Ability to learn and operate basic computer programs and systems
9. Friendly personality and committed to great customer service
10. A strong work ethic and highly dependable