Receptionist - Critical Care Center

Greater Birmingham Humane Society; Hoover (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading animal welfare organization in Alabama is seeking a dedicated Receptionist for their Critical Care Center. The successful candidate will provide exceptional customer service and administrative support in a busy environment while upholding the mission of animal welfare. Responsibilities include managing client inquiries, scheduling, and maintaining organized clinic operations. Ideal for someone passionate about animal care and committed to a team-oriented approach.

Qualifications

• Previous experience in veterinary, medical, or animal care reception preferred.
• Valid driver's license and access to reliable transportation.
• Commitment to the mission and values of the organization.

Responsibilities

• Provide front-line customer service and administrative support.
• Maintain orderly front desk and lobby areas.
• Schedule appointments and coordinate with clinic staff.

Skills

Customer service

Time management

Communication

Education

High school diploma or GED

Tools

Veterinary software

Job description

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Greater Birmingham Humane Society provided pay range

This range is provided by Greater Birmingham Humane Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Job Title: Receptionist

Reports To: CCC Practice Manager

Status: Full-Time

FLSA Status: Non-exempt

The Greater Birmingham Humane Society (“the GBHS”) is a progressive animal welfare shelter whose mission is to rescue, rehabilitate, and rehome homeless, abused, neglected and abandoned animals. Our mission is, always has been, and will be to “promote the humane treatment of people and animals through education, advocacy, and services”.

General Function

The Receptionist is responsible for providing front-line customer service and administrative support in a fast-paced, high-volume spay and neuter clinic. This role involves compassionate communication, efficient coordination of intake and discharge, and consistent attention to detail. Excellent customer service and a strong commitment to animal welfare are critical.

Primary Duties & Responsibilities

• Perform reception and clerical tasks including filing, copying, preparing documents, sorting, mailing, and answering phones.
• Interact daily with veterinarians, veterinary assistants, student externs, transport coordinator, volunteers, the general public, and rescue partners.
• Courteously greet people and ensure a calm, professional, and efficient check-in/check-out experience for services.
• Ensure security and flow of clients and animals within the clinic environment.
• Accurately input information into the clinic’s software or practice management system.
• Maintain orderly and organized front desk, lobby, and public-facing clinic spaces.
• Respond promptly to phone, email, and in-person inquiries with polite and accurate information.
• Screen and forward incoming calls appropriately, ensuring messages are properly documented with date, time, name, and contact information.
• Schedule appointments and provide support to clinic staff in organizing daily surgery flow.
• Receive and sort daily mail, deliveries, and in-kind donations, maintaining appropriate records.
• Provide administrative backup to operations and veterinary teams as needed.
• Maintain awareness of animal welfare best practices, particularly related to high-volume sterilization clinics.
• Stay informed on trends, policies, and innovations in veterinary client services and communicate relevant updates to the team.
• Perform other duties as assigned by the clinic’s management team.
  
  

Abilities & Expectations

• Commitment to the mission, goals, and values of the organization.
• Excellent time management and organizational skills.
• Professional, calm demeanor in high-stress situations.
• Able to multitask, prioritize duties, and maintain accuracy under pressure.
• Works well both independently and as part of a fast-moving clinical team.
• Strong communication skills (verbal and written).
• Proactive and resourceful in resolving client issues or workflow concerns.
  
  

Qualifications

• High school diploma or GED required.
• Previous experience in veterinary, medical, or animal care reception preferred.
• Basic understanding of animal welfare and spay/neuter protocols.
• Proficient with basic computer operations; knowledge of shelter or veterinary software is a plus.
• Available to work evenings or weekends, based on clinic needs.
• Valid drivers license and access to reliable transportation
• Must meet all the general employment criteria outlined in the GBHS employee handbook.
  
  

Physical Requirements

• Ability to lift and carry a minimum of 25 pounds and up to 75 pounds with reasonable accommodation
• Ability to stoop, bend, lift, clean, mop, and other such assigned duties with ease and in a timely fashion.
• Frequent standing, walking, bending, and reaching during shift.
• Prolonged periods of sitting while working at a computer or front desk.
• Manual dexterity to operate computers, phones, and other standard office equipment.
• Ability to assist in handling animals during check-in or emergencies, if needed.
• Must be able to hear and speak clearly to communicate with clients in person and over the phone.
  
  

Work Environment

This work is performed in a high noise level area. Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches. Safety procedures must be adhered to at all times. Must be able to work with and around animals of all types (cats, dogs, rabbits, birds, etc.). Exposure to conditions such as animal feces, urine, etc., and foul odors. May be exposed to animal dander, parasites, and infectious diseases that can be carried and transmitted by animals. Must be able to work in an environment that provides humane euthanasia to animals.

The GBHS is an equal-opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

The shift is typically Monday through Friday from 8:00am - 5:00pm with some additional evening hours as needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Veterinary Services

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