Receptionist (Concierge)

Priority Life Care, LLC; Pittsburgh (Allegheny County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Paid time off (PTO)

Health plans (vision and dental)

Telemedicine access

Life Insurance

401(k) or retirement savings

Employee referral bonuses

Job summary

Priority Life Care, LLC is seeking a friendly Concierge to serve as the face of our community, greeting residents, families, and guests with professionalism. You will manage phone calls, provide information, and assist with directions and escort needs while supporting the Executive Director and facility operations.

The role requires a high school diploma, strong customer service skills, and a background check.

Qualifications

• High School diploma or equivalent required; at least 1 year of customer service experience preferred.
• Must pass background screening.
• Prior experience in long-term care or health-related services is a plus.

Responsibilities

• Greet residents, families, and visitors in a friendly, professional manner.
• Operate telephones: answer, screen, and forward calls; provide information and take messages.
• Direct guests to their destination and assist with escorting when needed.
• Perform light word processing and clerical duties as assigned.
• Ensure compliance with state and federal regulations and facility policies.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

At Priority Life Care (PLC), we believe everyone deserves dignity, compassion, and respect, including our coworkers. If you are looking to serve and make a positive difference in someone’s life — and light the way in senior care — you may be a fit for our committed, professional team.

Priority Life Care is also a designated “Great Place to Work”! When you choose to work at PLC, we provide you the opportunity to use your talents in a progressive, growing organization. Join our team today and love what you do!

At Priority Life Care, our mission is to light the way in senior care, with respect to affordability and independence.

CONCIERGE:

The main function of the Receptionist, or as we at Priority Life Care call it, Concierge, is to provide exceptional assistance and information to incoming guests, visitors, and staff to facilitate their entrance into or exit from the facility. This person is a courteous and friendly co-workers, and follows procedures as outlined by state and federal regulations.

To our staff we provide:

• Competitive wages and PTO
• Exceptional career advancement opportunities through our "Pathway to Promotion"program
• A full range of health plans - including vision and dental!
• SwiftMD Telemedicine, at low or no cost!
• Special pay rates on holidays
• $10,000 Company paid Life Insurance
• Family planning and support services through Maven
• Voluntary Short-Term Disability, Accident Coverage, and Critical Illness
• Confidential Employee Assistance Program
• Retirement savings plans
• Flexible Spending Accounts
• Employee referral bonuses
• On-demand wages via ZayZoon. No need to wait until payday!
• Rewards Program based on Years of Service and PLC Employee of the Year Award

The impact you'll make:

• Works as the face of the community by providing a welcoming and informative experience for residents, their families, and the public
• Operates telephones to answer, screen and forward calls, providing information and taking messages
• Greets visitors entering establishment and directs or escorts them to specific destinations
• Performs word processing duties as assigned
• May assist guests in and out of vehicles or wheelchair
• Reports any issues or problems that may arise to the Executive Director
• Complies with state, federal, and all other applicable health care and safety standards
• Assists families and other visitors as needed
• Promotes and exemplifies the Priority Life Care mission and values at all times

Qualifications:

• High School diploma or equivalent preferred; a minimum of one (1) year of customer service experience; or an equivalent combination of education and experience.
• Valid drivers license with no moving violations in the last four (4) years.
• Must pass a background screening
• Prior experience in long-term care, home health or related service industries, a plus

Priority Life Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

$15 / hour