Receptionist/Concierge

Las Estancias by Pure Health

Albuquerque (NM)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Tuition Reimbursement and Professional

Free CEUs

401k Plan

Rewards and Recognition via CareHeroes

Flexible Scheduling

Professional Career Growth

Job summary

Las Estancias by Pure Health is seeking a Receptionist/Concierge to support front-desk operations and provide courteous customer service in a post-acute facility. You will manage appointments, answer calls, and assist visitors while upholding professional standards.

The role requires strong communication, organization, and multitasking abilities, with a focus on maintaining confidentiality and a welcoming environment for patients and staff.

Qualifications

High school diploma or equivalent required.
0-6 months’ experience in a clerical or customer service role.
College degree preferred.

Responsibilities

Welcomes customers and directs them to the correct team member or service.
Assist customers with dining and service appointments.
Maintain electronic calendar for service appointments and conference rooms.
Answer phones, screens calls, forwards calls or records messages.
Maintain a professional reception area appearance.
Manage mail distribution and filing of documents.
Prepare forms and photocopies as needed.
Manage office supply orders and inventory.
Maintain customer confidentiality per policy.

Skills

Customer service

Communication

Microsoft Office

English proficiency

Organization

Multitasking

Professional demeanor

Education

High School Diploma or Equivalent

College/University Degree

Job description

Join a team where your growth, success, and impact are at the heart of our mission. At PureHealth, we're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.

Unmatched Benefits & Perks:

Tuition Reimbursement and Professional License Renewal Reimbursement
Free CEUs
401k Plan
Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)
Flexible Scheduling
Professional Career Growth

Join our team and grow with us!

Position Summary

The Receptionist/Concierge plays an integral role in customer’s first impression experience. The role will provide customer service and clerical support for the facility with varied clerical duties and related tasks.

EssentialDuties and Responsibilities

Welcomes new customer and visitors assures their comfort and directs them to the proper team member or service
Assist customers with dining and service appointments
Maintains electronic calendar for service appointments and conference room
Answers telephones; screens calls, forwards calls and /or records and forwards messages accurately
Monitor and maintain office equipment
Responsible for maintaining a professional and kempt appearance of reception area
Manages sorting and distribution of mail; files correspondence and other materials as needed
Types forms, form letters and other documents as needed, collates and photocopies materials as necessary
Manage office supply orders and maintenance of office supplies
Maintains customer confidentiality in conformance with facility confidentiality policy

Competencies

Phone calls answered and transferred timely and accurately
Arriving customers greeted timely and needs are delivered accurately
Work station is organized and well maintained
Internal and external customer requests are met
Supportive and resourceful information is delivered as requested by customers

Culture

This is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.

Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 20 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company’s HIPAA policies or procedures to facility CEO.

Knowledge, Skills and Abilities

Ability to communicate positively and effectively with internal and external customers at all levels of the organization
Strong computer and Microsoft Application skills. Must have an ability to learn new systems
Ability to work with a culturally diverse customer and team member population
Must have positive communication skills and demonstrated adequate maturity and patience
Proficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skills
Must have excellent organizational skills with attention to detail
Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions
Ability to maintain a calm, professional demeanor under pressure
Must be observant, show initiative and take action on observed needs
Must maintain first impression perfection at all times
Self-directing with the ability to work with minimal direct supervision
Flexibility in responding courteously to immediate needs of internal and external customers and callers; ability to establish priorities and maintain productivity despite numerous interruptions
Ability to organize, efficiently document and routinely update information; ability to apply procedures to work problems and situations