Receptionist - Community Relations

Beloit Health System; Beloit (WI); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

Beloit Health System is seeking a Front Desk Receptionist to join our Community Relations team. The role includes greeting patients and visitors, handling basic clerical duties, and ensuring a positive first impression in a hospital setting.

Shifts are 1st and 2nd with varied hours between 6a and 8p, per diem. The position requires a professional demeanor, strong phone manners, basic computer skills, and flexibility for holidays and different shifts.

Qualifications

• Excellent phone skills and pleasant speaking voice.
• Ability to assess communicated needs and respond appropriately.
• Ability to interact with the public professionally.
• Ability to work independently with minimal supervision.

Responsibilities

• Answers phone by fourth ring and directs callers.
• Greet visitors and provide information.
• Update patient room and phone changes with admission office.
• Maintain front desk phone coverage during off-hours and transfer as needed.
• Coordinate valet scheduling and escort patients for deliveries.

Skills

Phone skills

Customer service

Communication

Independence

Confidentiality

Tools

Computer basics

Job description

Beloit Health System is looking to add a Front Desk Receptionist to our Team!

Shift: 1st & 2nd

Schedule: Hours between 6a - 8p (shifts up to 8 hours/day)

Hours per week: Varied - Per Diem

Benefits Status: Not Eligible

Department: Community Relations

The Front Desk Receptionist greets and directs patients and visitors in a professional manner in order to leave them with a positive impression of Beloit Health System. Also performs various clerical duties.

• Answers phone by fourth ring.
• Greets visitors and callers, provides information requested.
• Updates patient room changes and phone changes by calling admission office.
• Runs daily pastor list.
• Posts meeting information (evening shift only).
• Manages escorts to ensure patient deliveries are completed in a timely fashion.
• Insures that front desk phone coverage is maintained on off hours. (i.e. transfer to switchboard).
• Insures scheduling and smooth operation of the valet service.
• Documents and forwards all information needed by receptionist on next shift.
• Flexible in working hours if needed.
• Confidentiality is a must!
• Completes extra projects as assigned.

Job Requirements

• Excellent phone skills and pleasant speaking voice.
• Ability to assess communicated needs and respond appropriately.
• Ability to effectively interact with the public.
• Ability to work independently with minimal supervision.
• Must adhere to established hospital and Community Relations department policies, rules and regulations.
• Maintain ethical conduct and keep confidential personal and medical information about patients.
• Ability to speak clearly and distinctly and to interact positively with the public.
• Ability to do basic computer work.
• Pleasant smile and professional appearance, i.e. attire.
• Must be very flexible in working hours.
• Able to work holidays when needed.
• Able to work different shifts
• Weekdays 7am - 8pm (2 shifts)
• Weekends 8am - 8pm (2 shifts
• Reporting Relationship: Lead Receptionist, Executive Director of Foundation/Marketing/Community Relations