Receptionist/Collector

Government of the Virgin Islands; Charlotte Amalie (United States Virgin Islands); On-site; USD 28,000 - 42,000; Full time

Job summary

Government of the Virgin Islands seeks a receptionist/clerk at an activity center to perform front-desk duties, collect payments, and support daily operational tasks.

Under supervision, duties include greeting visitors, handling calls, processing payments, and preparing reports. Requires a high school diploma or equivalent and clerical experience with cash handling.

Qualifications

• High School Diploma or equivalency, plus two years of clerical experience with cash handling.
• Knowledge of office practices and procedures.
• Knowledge of basic mathematics and collection procedures.
• Ability to prepare technical reports.
• Ability to express oneself clearly and concisely orally and in writing.
• Ability to establish and maintain effective working relationships with all concerned during the course of work.

Responsibilities

• Interview visitors to determine the nature of their business and direct them to the appropriate workstation or individual.
• Answer the telephone and connect callers to the appropriate person.
• Collect charges due for services rendered.
• Prepare bank deposit documents and submit them to the immediate supervisor for processing.
• Prepare reports on overdue or delinquent bills and reconcile AR registers.
• Prepare daily, monthly and other periodic summaries of collection, calls, visitors, etc.

Skills

Office procedures

Basic mathematics

Clerical writing

Clear communication

Interpersonal skills

Computer skills

Education

High school diploma or equivalency

Tools

Computer software

Job description

Under the direct supervision of a higher level officer, this is responsible clerical work, which not only involves providing receptionist services for an activity center, but also includes collecting monies for such services rendered as; fees for copying documents, payment for training courses and supplies, etc. Work is reviewed .through meetings and analysis of reports submitted.

DUTIES (NOT ALL INCLUSIVE):

• Interview visitors to find out the nature of their business and directs them to the appropriate workstation and individual.
• Answers the telephone and connects the callers to the appropriate individual.
• Collects charges due for services rendered.
• Prepares necessary bank deposit documents and submits them to the immediate supervisor for further processing.
• Prepares reports on overdue or delinquent bills and reconciles account receivable registers.
• Prepares daily, monthly and other periodic summaries of collection, number of calls, visitors, etc.
• Safeguards all monies collected from the time of collection up to remittal to the immediate supervisor.
• Performs a variety of general clerical work, which includes typing, filing, data entry, and compiling information for reports.
• Performs other related work as required.

High School Diploma or equivalency, plus two (2) years of clerical experience at least one of which involved the collection of cash.

PLEASE NOTE:

The department/agency will request a police record for all prospective candidates.

FACTOR 1-KNOWLEDGE REQUIRED IN THE POSITION:

• Knowledge of office practices and procedures.
• Knowledge of basic mathematics and collection procedures.
• Knowledge of the various programs conducted by the agency and of the types of problems and assignments handled by all persons working in the agency.
• Skills in the operation of a computer and software programs.
• Ability to prepare technical reports.
• Ability to express oneself clearly and concisely orally and in writing.
• Ability to establish and maintain effective working relationships with all concerned during the course of work.

FACTOR 2 -SUPERVISORY CONTROLS:

The employee works under the immediate supervision of a higher-level official. Work is reviewed .on a daily basis. Work is reviewed for accuracy, completeness and timely submission of reconciling documents.

FACTOR 3 – GUIDELINES:

Guidelines consist of applicable laws, rules, regulations, policies and procedures.

FACTOR 4 – COMPLEXITY:

The employee performs a variety of repetitive, recurring duties. Special care must be exercised when handling monies to ensure its security and accountability.

FACTOR 5 -SCOPE AND EFFECT:

The purpose of the position is to provide clerical support and collection services for the activity center. This contributes to the department's/agency's smooth and efficient operation relative to the collection of revenues and for providing good customer service to .the public.

FACTOR 6 -PERSONAL CONTACTS:

Contacts are with co-workers, department/agency officials, employees in other departments/agencies, and members of the public.

FACTOR 7 -PURPOSE OF CONTACTS:

Contacts are made to provide information, request documentation, update records, verify fact, respond to inquiries, and makes corrections to documentation.

FACTOR 8 - PHYSICAL DEMANDS:

There are no unusual physical demands.

FACTOR 9 -WORK ENVIRONMENT:

Work is performed in an office setting.