Receptionist/Client Greeter

All-Star Veterinary Clinic; Westfield (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Time Off

Vision Insurance

Mental Health Counseling

Teledoc - FREE doctor access 24/7

Job summary

All-Star Veterinary Clinic in Westfield, Indiana, seeks a receptionist to join our Client Service Department. You will help schedule appointments, manage records, and ensure exceptional client communication in a small-animal practice.

The role offers a balanced schedule with no weekend emergencies, mentorship opportunities, and competitive compensation. Prior veterinary software knowledge is preferred, with a flexible, team-focused environment.

Qualifications

• Strong verbal and written communication skills.
• Knowledge of veterinary software is preferred.
• Excellent organizational and multitasking abilities.
• Ability to work independently and follow direction.
• Flexible schedule including some weekend and holiday shifts.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain client and pet records with accuracy.
• Provide invoices and instructions, dispense prescription items as directed.
• Use hospital systems to document medical records and communicate with staff and clients.
• Manage cash and credit card transactions and daily openings/closings.

Job description

Receptionist – Superior Work-Life Balance, Gold Standard Medicine, Mentorship and Excellent Compensation

Overview

At All-Star we strive to do things differently and challenge the status quo. We do that by placing an extreme emphasis on client satisfaction, by making sure that our employees have a joyful and dynamic environment in which to work, and by doing everything we can to maximize the bond between our clients and their animal companions. Our mission is to make people’s lives better through the practice of veterinary medicine and we work toward that goal each and every day.

All-Star is located in Westfield, Indiana and was founded in 2003 by Dr. Emily King. Dr. King is a 1996 graduate of the University of Tennessee College of Veterinary Medicine (Go Vols!) and has been a practicing veterinarian for over 20 years. All-Star currently employs ten veterinarians and is a small animal exclusive practice. Our newly remodeled facility occupies approximately 9,800 square feet, has eight exam rooms, a two-table surgical suite and two treatment areas. We even have a gym on site so you can work out and clear your mind.

We are seeking a Receptionist to work in our Client Service Department and join our growing team and help ensure we are providing those great experiences. Whether you are just now starting your journey within Client Service or are looking to make a change, SVP provides you with the resources you need to have a rewarding, enjoyable, and balanced career.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities/Qualifications

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Work-Life Balance

One of the perks that sets us apart from other veterinary clinics is our work schedule. We think that you should have a healthy balance between your personal and professional life and as such, your work schedule will be Monday through Friday with no weekend hours or emergencies. We strongly believe that when one has a healthy work-life balance the result is not only happier individuals but better veterinary professionals as well. We are also closed weekends and most holidays.

Benefits

Our team members enjoy an extensive, comprehensive benefits package. When you’re on our team, we’ve got you covered.

YOUR HEALTH - COVERED.

• Health Insurance
• Dental Insurance
• Paid Time Off
• Vision Insurance
• Critical Illness Insurance
• Mental Health Counseling
• Hospital Indemnity Insurance
• Life & Accident Insurance
• Long & Short-term Disability Insurance
• Teledoc - FREE doctor access 24/7

YOUR FINANCES - COVERED.

• Budgeting and Financial Guidance
• Teammate Referral Program
• Discounted Veterinary Care
• Retirement Planning
• Will and Testament Planning
• Tax Issues
• Identify Theft Recovery
• Legal Counseling
• Teammate Assistance Program

About Southern Veterinary Partners

Southern Veterinary Partners is a veterinarian owned and managed network of 300+ animal hospitals with the common goal of providing the highest quality veterinary care to companion animals with exceptional client experiences.

SVP pursues partnerships with like-minded veterinarians to build this growing network of compassionate, service-oriented animal hospitals. We’re based in Birmingham, AL, but the heartbeat of our organization is in our 300+ local animal hospitals across the country.

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 5,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, and 2021), Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021), and Birmingham Business Journal’s “Best Places to Work” (2021).