Receptionist & Client Engagement Specialist

Zacharyhernan; Louisville, Northern (KY, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Zachary Hernan - State Farm Agent is seeking a diligent receptionist to greet visitors, manage calls, schedule appointments and maintain customer records in a fast-paced office.

The role offers opportunities to engage with clients on insurance options, perform varied administrative tasks, and support a friendly team focused on service excellence. Prior experience in customer service and basic computer skills are preferred, with training provided to help you grow within the agency.

Qualifications

• Previous receptionist or customer service experience is preferred.
• Strong communication and interpersonal skills.
• Good organization and multitasking abilities.
• Comfortable with sales conversations and following up with customers.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Schedule appointments and handle office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospects and existing customers about insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Interpersonal skills

Organization

Sales conversations

Tools

CRM software

Microsoft Office

Job description

Zachary Hernan - State Farm Agent is seeking a diligent receptionist to greet visitors, manage calls, schedule appointments and maintain customer records in a fast-paced office.

The role offers opportunities to engage with clients on insurance options, perform varied administrative tasks, and support a friendly team focused on service excellence. Prior experience in customer service and basic computer skills are preferred, with training provided to help you grow within the agency.