Receptionist/ Client Care Coordinator

Fbsmi; Marquette (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Functional Behavior Services (FBS) in Michigan is seeking a Client Care Coordinator to serve as the welcoming, professional point of contact for clients and families, supporting a positive clinic experience and assisting the clinical team with daily tasks.

This role includes helping maintain smooth clinic operations, responding to client needs, and contributing to efficient, high-quality service delivery as the organization grows.

Qualifications

• Must have at least one year of experience working with clients/families in medical or therapeutic settings.
• High school diploma or GED; pass state and federal felony screening.
• Experience in administrative or customer-service tasks is required.

Responsibilities

• Greet clients and families and serve as the first point of contact.
• Support clinic operations and administrative tasks.
• Respond to client and family needs in a timely manner.
• Assist with day-to-day duties to promote efficiency and organization.

Skills

Administrative experience

Customer service

Communication skills

Education

High school diploma or GED

Job description

Position Overview:

The Client Care Coordinator serves as a welcoming and professional point of contact for clients and their families, representing Functional Behavior Services (FBS) and supporting a positive clinic experience. This position provides flexible administrative and operational support to the clinical team and assists with day-to-day tasks that promote efficiency, organization, and the delivery of high-quality services.

The Client Care Coordinator works closely with administrative and supervisory staff to help maintain smooth clinic operations, respond to client and family needs, and support the team in completing essential day-to-day responsibilities.

This position offers the opportunity to grow alongside our company. As we continue to expand, we anticipate future advancement opportunities, and we expect the responsibilities of this role to evolve over time - giving the right person the chance to develop new skills, take on new challenges, and grow professionally.

Compensation:

Compensation for this position will be outlined in the employee's offer letter. This position
may be an hourly position, consistent part time or full-time position based upon the needs of FBS as outlined
in the employee's offer letter.

Experience:

At least one-year comparable experience working with clients and/or families in a medical or
therapeutic setting including providing administrative or customer service-related experience.
Education/Background: Must possess a high school diploma/GED equivalent and pass a state and federal
felony conviction screening.