Receptionist Clerk

CommonSpirit Health; Arroyo Grande (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Dignity Health - Marian Regional Medical Center in Santa Maria, CA is seeking a Clinic Clerk to welcome patients and support clinic operations. You will manage patient registration and scheduling, handle patient flow, address billing inquiries, and process transactions while upholding confidentiality.

Ideal candidates have strong organizational skills, a customer-friendly approach, meticulous attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• Completion of a medical terminology class or equivalent work experience, upon hire.
• Preferred clerical experience in a medical setting, including telephone and typing skills or other medical billing experience.
• Experience with patient registration, scheduling, and handling billing inquiries preferred.

Responsibilities

• Manage patient registration and scheduling.
• Address billing inquiries and process payments.
• Maintain confidentiality and handle financial transactions securely.
• Direct patient flow and support clinic operations.

Skills

Customer service

Organization

Attention to detail

Confidentiality

Education

Medical terminology training

Tools

Billing software

Job description

Job Summary and Responsibilities

As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
• Accepts payments and sets up payment arrangement contracts.
• Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained.
• Separates and distributes all cardiovascular reports in order of priority, facilitating patient care.

Job Requirements

Required

• Completion of a medical terminology class or equivalent work experience, upon hire

Preferred

• Previous clerical experience in a medical setting, including telephone and typing skills or
• other medical billing experience

Where You'll Work

Founded in 1940, Dignity Health - Marian Regional Medical Center is a 191-bed, acute care, nonprofit hospital located in Santa Maria, California. Serving over 250,000 patients annually, the hospital offers a full complement of services including Level II Trauma Center, Level III NICU, cancer care, orthopedics, and stroke care. Additionally, Marian Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and the only healthcare facility on the Central Coast to offer ECMO.

One Community. One Mission. One California