Receptionist - Centralized Scheduling (Remote, Hybrid or On-Site)

Holzer Health System; Bidwell (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Holzer Health System is seeking a Receptionist for Centralized Scheduling in Ohio. The role offers remote, hybrid or on-site options with a full-time, day shift (9:30am-6:00pm) in a fast-paced patient registration environment.

The receptionist will manage 60-100 calls daily, ensure efficient scheduling across programs, and uphold accuracy in registration processes as part of the revenue cycle. Strong customer service and reliability are essential for success in this position.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years experience in service-related field preferred.

Responsibilities

• Handle 60-100 calls per day, including inbound and outbound.
• Maintain not-ready time of 25% or less (about 6 hours in an 8-hour shift).
• Adhere to Holzer attendance policy.
• Schedule accurately for the assigned queue while delivering high-quality customer service.

Skills

Call handling

Customer service

Registration accuracy

Education

High school diploma

Job description

Receptionist - Centralized Scheduling (Remote, Hybrid or On-Site)

Support Services Center (850)

HHS Centralized Scheduling

Full Time , Day Shift , 9:30am-6:00pm

Position Summary: Process a wide range of registration functions involving multiple programs, policies and practices involving patient encounters and provider scheduling. The Receptionist - Centralized Scheduling is accountable to the Registration Manager for accuracy of registration processes as they relate to the revenue cycle and is directly responsible to the Manager - Centralized Scheduling for daily registration operations and accountable to Director of Communications for department objectives.

• Accurately handle 60-100 calls per day including incoming and outgoing volume
• Maintain a not ready time of 25% or less (IE, 6 hours for an 8-hour work schedule)
• Maintain Holzer attendance policy
• Accurately schedule for assigned queue while delivering highest level of customer service

Education & Experience Requirements:

• High school diploma or equivalent
• 1-2 years experience in service related field preferred