Receptionist/Cashier FULL AND PART TIME POSITIONS

Royal South Toyota; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive industry is seeking a Customer Service Representative in Bloomington, Indiana. The ideal candidate will handle incoming calls, assist with billing, and manage customer inquiries with professionalism. This role requires strong interpersonal skills and previous customer service experience. Join a dynamic team dedicated to providing excellent service and support to our valued customers.

Qualifications

• Previous customer service experience required.
• Must submit to a drug screen & background check.

Responsibilities

• Operate switchboard telephone system and communicate with callers.
• Calculate customer’s bill using dealership’s computer system.
• Handle customer complaints with integrity.

Skills

Interpersonal Skills

Communication

Organizational Skills

Tools

Microsoft Office

Job description

RESPONSIBILITIES:

• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Provide basic information to callers who have general inquires
• Calculate the customer’s bill using the dealership’s computer system
• Assist the General Manager with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Receive cash, checks and credit card payments from customers and record the amount receivedon the repair order and/or counter ticket.
• Handle customer complaints with integrity and poise and take or refer the complaining customerto the appropriate individual for further communication.

REQUIREMENTS:

• Superior interpersonal skills
• Previous customer service experience required
• Professional Appearance
• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check