Receptionist Bilingual Spanish

BI Incorporated; Grand Rapids (MI); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Vacation 2 weeks

Sick time 56 hours

Holidays 15

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Flexible spending account

401(k) retirement plan

Stock purchase program

Tuition reimbursement $3500/year

Employee Assistance Program

Legal program

Résumé du poste

BI Incorporated seeks an Administrative Assistant to support an Intensive Supervision Appearance Program (ISAP) office in Grand Rapids, MI. You will greet participants and visitors, manage check-ins, answer phones, and maintain case records with data entry.

You will assist the Program Manager and Case Specialists, coordinate transportation for participants, and handle routine clerical tasks. This role requires strong organizational skills and reliable multitasking in a busy office environment.

Qualifications

• High school diploma or GED required.
• 2+ years in a similar administrative role preferred.
• Ability to pass a federal background check and obtain a suitability determination.
• U.S. citizenship or eligibility required.

Responsabilités

• Greet participants, visitors, and staff and manage check-in for office visits.
• Answer phones and direct calls appropriately.
• Maintain participant records with data entry and file organization.
• Support Program Manager and Case Specialists with coordination and clerical tasks.
• Coordinate transportation services for program participants.
• Perform other duties as assigned.

Connaissances

Multicultural contacts

Communication skills

Interpersonal skills

Attention to detail

Data entry

MS Office proficiency

Formation

High School Diploma or GED

Outils

Microsoft Word

Excel

Outlook

Description du poste

Benefits Information

As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program - Legal Club of America
• Direct deposit
• Theme Park and attraction discounts

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• Ability to pass a federal background check and obtain a suitability determination.
• United States citizenship required.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data entry.

Responsibilities

Summary

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.