Receptionist Bilingual Spanish

BI Incorporated; Houston (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Two weeks vacation

56 hours sick time

15 paid holidays

Medical, Dental, Vision

Term and Whole life insurance

AD&D insurance

Short- and long-term disability

401(k) retirement program

Stock purchase program

Tuition reimbursement $3500/yr

EAP

Legal program

Direct deposit

Theme park discounts

Job summary

BI Incorporated in Houston, TX seeks an Administrative Assistant to provide clerical support for the Intensive Supervision Appearance Program (ISAP). You will greet participants and visitors, ensure proper check‑in, answer phones, and maintain participant records with accurate data entry.

The role requires a High School Diploma or GED, 2+ years in a similar role, U.S. citizenship, bilingual English/Spanish, and proficiency with Word, Excel and Outlook.

Qualifications

• High School Diploma or GED required.
• 2+ years of work experience in a similar position preferred.
• United States citizenship required.
• Must live in or be eligible to work in the United States.
• Bilingual English/Spanish required.
• Good computer skills and proficiency with MS Office.

Responsibilities

• Greets and communicates with ISAP program participants, visitors, staff and general visitors.
• Ensures program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant records on the computer with data entry.
• Maintains files and documentation.
• Assists Program Manager and Case Specialists with coordination and clerical tasks.
• Coordinates transportation services for participants.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Attention to detail

Data entry

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Benefits Information

Benefits:

As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program - Legal Club of America
• Direct deposit
• Theme Park and attraction discounts

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• United States citizenship required.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual English/Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data e ntry.

Responsibilities

Summary:

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities:

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.