Receptionist Bilingual Spanish

The GEO Group, Inc.; Escondido (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Two weeks vacation

56 hours sick time

Medical, Dental, and Vision coverage

Life insurance (term and whole)

Disability insurance (short- and long-

Flexible spending account

401(k) retirement program

Stock purchase program

Tuition reimbursement - $3500 per year

Employee Assistance Program (EAP)

Legal program – Legal Club of America

Direct deposit

Theme Park and attraction discounts

Job summary

BI Incorporated, part of ISAP, seeks an Administrative Assistant in its Escondido, CA office to provide administrative and clerical support for the Intensive Supervision Appearance Program.

The role involves greeting participants, handling check-ins, answering phones, maintaining case records, and coordinating with the Program Manager on routine tasks. The position emphasizes accuracy, teamwork, and respectful intercultural communication.

Qualifications

• High School Diploma or GED.
• Two years of related work experience.
• Bilingual English/Spanish required.
• US citizenship required.

Responsibilities

• Greet participants, visitors, and staff and manage check-ins.
• Answer phones and route calls appropriately.
• Maintain participant records with data entry.
• Keep files organized and documentation up to date.
• Assist Program Manager with coordination and tasks.

Skills

Bilingual English/Spanish

Data entry

Verbal and written communication

Organizational skills

Attention to detail

Multi-cultural communication

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits

As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Theme Park and attraction discounts

Benefits Information

As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme Park and attraction discounts

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED.
• Two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• Bilingual English/Spanish required.
• United States citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the United States 3 of the last 5 years (military and study abroad accepted).
• Good computer skills.
• Effective verbal and written communication skills. Ability to interpret and articulate rules, instructions and other material required.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control and use appropriate interpersonal skills in stressful situations.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data entry.

Responsibilities

Summary:

The ISAP Administrative Assistant provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties And Responsibilities

• The ISAP Administrative Assistant greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• The ISAP Administrative Assistant answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• The ISAP Administrative Assistant maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.