Receptionist / Appointment Coordinator

Purchase Ford; Mayfield (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Job summary

Purchase Ford in Kentucky seeks a friendly receptionist/appointment coordinator to be the welcoming face and voice of the dealership. The role involves answering phones, greeting guests, coordinating service appointments, and supporting multiple departments in a fast-paced setting.

The position emphasizes a customer-first attitude, clear communication, and collaboration with Sales, Service, and Parts teams. Evening and weekend flexibility is required.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Outgoing, positive personality with a professional appearance
• Ability to multitask and stay organized in a dynamic environment
• Cash handling experience; familiarity with 10-key a plus
• Prior receptionist or customer service experience preferred
• Valid driver’s license and a clean driving record

Responsibilities

• Greet customers warmly and direct them to the appropriate department or team member
• Answer and route incoming calls promptly and courteously
• Notify staff when customers arrive and assist in introductions
• Accept payments for service and parts invoices and balance cash drawer
• Assist in scheduling and confirming service appointments
• Complete basic paperwork for loaner vehicles and customer documents
• Perform light administrative duties such as filing, typing, data entry, and mail
• Maintain a clean, organized, welcoming front desk
• Collaborate with Sales, Service, and Parts teams as needed
• Other duties as assigned

Job description

We are looking for a friendly, professional, and organized Receptionist / Appointment Coordinator to be the welcoming face and voice of our dealership. As the first point of contact for customers, you will play a key role in ensuring a positive experience by answering phones, greeting guests, and providing support to multiple departments. The ideal candidate thrives in a fast-paced environment, communicates clearly, and brings a positive, customer-first attitude to every interaction.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits

• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

Responsibilities

• Greet customers warmly and direct them to the appropriate department or team member
• Answer and route incoming calls promptly and courteously
• Notify staff when customers arrive and assist in making introductions
• Accept payments for service and parts invoices and accurately balance cash drawer
• Assist in scheduling and confirming service appointments
• Complete basic paperwork for loaner vehicles and customer documents
• Perform light administrative duties such as filing, typing, data entry, and handling mail
• Maintain a clean, organized, and welcoming front desk/reception area
• Collaborate with Sales, Service, and Parts teams as needed
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Outgoing, positive personality with a professional appearance
• Ability to multitask and stay organized in a dynamic, customer-facing environment
• Cash handling experience and familiarity with 10-key a plus
• Prior receptionist or customer service experience preferred
• Ability to work evenings and Saturdays as needed
• Valid driver’s license and a clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.