Receptionist (AM Shift)

GOEBEL FIXTURE COMPANY; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Sonoran Roots in Phoenix, AZ is seeking a Full-Time Receptionist to greet visitors and patients, verify eligibility, and support staff with data-entry tasks. The role emphasizes excellent customer service, compliance, and a welcoming front-desk presence in a cannabis retail setting.

The position requires a High School diploma, 1+ year retail experience, and the ability to handle a fast-paced environment while maintaining accuracy and professionalism.

Qualifications

• 1+ years of retail experience, preferably in cannabis dispensary or related industry.
• Greet customers warmly and guide them to appropriate areas.
• Attention to detail and willingness to follow instructions.
• Capable of sitting for extended periods.
• Able to work in a fast-paced environment with multiple tasks.
• Must be 21+ years old.
• Criminal background checks will be performed.

Responsibilities

• Greet and welcome visitors, in person or on the phone.
• Verify patient eligibility using state verification systems where applicable.
• Direct and check-in customers following procedures.
• Handle inquiries or route to appropriate channels.
• Monitor lobby and waiting areas for a safe, clean environment.
• Receive and distribute deliveries to designated locations.
• Maintain organized workspace and update product menus.
• Protect patient records and sensitive information.
• Perform additional duties as assigned.

Skills

Retail experience

Customer service

Attention to detail

Organizational skills

Flexible schedule

Reliable transportation

Criminal background check clearance

Education

High school diploma

Job description

• Location 21035 Cave Creek Rd,Unit C 3-4,Phoenix, AZ, 85024,United States
• Base Pay $15.50 / Hour
• Other Compensation tips
• Employee Type Full-Time Non-Exempt
• Required Degree High school

ABOUT THE POSITION:

The Full-Time Receptionist is the first impression of Ponderosa and must be an ambassador for Ponderosa customer service standards and company culture. Dispensary Receptionist's welcome visitors and patients by warmly greeting them, in person or on the telephone; check the patient's state allowance with Arizona Department of Health Services Verification System, and answer or direct inquiries through proper channels when needed. Additionally, the Receptionist will support the leadership team and budtenders with data-entry tasks such as updating available products and menus.

Requirements

JOB DUTIES AND RESPONSIBILITIES:

• Greet and welcome visitors and patients warmly, whether in person or over the phone.
• Verify patient eligibility using the Arizona Department of Health Services Verification System.
• Direct and check-in customers following State compliance and Point of Sale System procedures.
• Handle inquiries or direct them to the appropriate channels as necessary.
• Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
• Receive and distribute all incoming deliveries to the designated locations.
• Maintain an organized workspace and pay attention to details.
• Update and manage current product menus and listings.
• Ensure compliance with the management of patient records and materials containing personally identifiable information.
• Perform additional duties as assigned by management.

Minimum Qualifications (Required):

• 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
• Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
• Attention to detail and ability and willingness to follow instructions
• Capable of sitting for extended periods.
• Quick to learn and open to coaching, with flexibility in handling various work tasks.
• Possess excellent organizational skills and a keen eye for detail.
• Able to accommodate a flexible schedule.
• Perform effectively in a fast-paced and occasionally stressful environment.
• Ability to lift 50+ pounds as needed.
• Must be 21+ years old.
• Reliable attendance and communication - show up to work when you say you will and do what you say you will do.
• Criminal background checks will be performed; most marijuana-related crimes will not negatively impact an application.
• Reliable transportation.

Additional Qualifications (Preferred):

• Experience in the cannabis industry (formal or informal).
• Knowledge of MS Excel
• High school diploma or GED.
• Cannabis-related education.

ADDITIONAL INFORMATION:

License/Certification: Facility Agent (FA) card (required to start work)

Summary

ABOUT THE COMPANY:

Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As an independent and locally owned company founded by Arizona natives, Sonoran Roots maintains a focus on producing high-quality, clean, and compliant cannabis products for its customers.

The company owns and operates three cultivation facilities (Mesa & Tempe), a state-of-the-art extraction lab (Tempe), and well-established retail dispensaries (Glendale, Chandler, Flagstaff, Tucson, Tempe/Mesa, Mesa, Queen Creek, Phoenix). Our family of brands is well known for quality in the Arizona market and includes Sonoran Roots Cannabis, Canamo Concentrates, and Ponderosa Dispensary.

• "Best Cannabis Vape" - Canamo - in the Best of Phoenix Readers' Choice 2024
• "Best Dispensary for Service" - Ponderosa - in the Best of Phoenix Readers' Choice 2024
• "Best Flower Brand" - Sonoran Roots - in the Best of Phoenix Readers' Choice 2024

Our Mission:

Provide the most consistent, high-quality products and services to the patients, customers, and dispensaries of Arizona, while making a lasting, positive impact on employees and the community.

Our Values:

R : Respect - Treat people with appreciation and dignity

O : Open-Mindedness - Be willing to listen to other ideas and consider alternative solutions

O : Opportunity - look at any obstacle as the means to creating possibility

T : Teamwork - the whole is greater than the sum of the parts

S : Sincerity - take pride in your work and be mindful in how your actions impact others