Receptionist & Administrative Support

CROSS A Luxury Design-Build Remodeling Firm; Boerne (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A luxury design-build remodeling firm is seeking a Receptionist & Administrative Support who will serve as the first point of contact for visitors. This position involves providing exceptional hospitality, maintaining the presentation of space, and supporting operational efficiency with various administrative tasks.

Qualifications

• Strong attention to detail and organizational excellence are essential.
• Experience in a receptionist or administrative support role preferred.

Responsibilities

• Greet clients and visitors, ensuring they feel welcomed.
• Manage incoming phone calls and administrative duties efficiently.
• Maintain the professional presentation of the space.

Skills

Attention to detail

Organizational skills

Hospitality

Job description

CROSS

Receptionist & Administrative Support

SCHEDULED DAYS/HOURS: Monday-Friday, 8am-5pm

REPORTS TO: Director of People & Culture

SALARY: Based on Experience

GENERAL SUMMARY: Provide exceptional hospitality while serving as the first point of contact for all visitors, ensuring each guest feels welcomed and valued. Uphold the professional presentation of the space, creating a warm and refined environment. Leverage strong attention to detail, organizational excellence, and proactive support to ensure the space consistently reflects CROSS's mission: Enriching quality of life through lifelong relationships with raving fans.

RESPONSIBILITIES:

• RECEPTIONISTDUTIES
• Serve as the welcoming face of CROSS, providing a warm and professional first impression in alignment with our mission and values.
• Greet clients and visitors with genuine hospitality, ensuring they feel comfortable and valued from the moment they arrive.
• Offer refreshments and maintain a polished, inviting environment in all common areas and meeting spaces.
• Guide guests to the appropriate team members or departments, facilitating smooth transitions and minimizing wait times.
• Proactively prepare client-facing spaces, ensuring they are clean, fully stocked, and ready for use at all times.
• Act as a communication bridge between clients and internal teams, supporting seamless coordination of meetings and services in coordination with Client and Staff Relations.
• Confirm details and anticipate client needs before all scheduled onsite meetings.
• Effectively manage and prioritize multiple responsibilities to support the overall efficiency of operations.

• ADMINISTRATIVE SUPPORT DUTIES
• Professionally manage incoming phone calls, directing inquiries and messages with efficiency and courtesy.
• Receive, organize, and distribute mail and deliveries in a timely and accurate manner.
• Monitor office and kitchen supply levels, partnering with the Client & Staff Relations role to maintain appropriate inventory and stay within budget.
• Provide reliable administrative support to the leadership team, including managing client records, updating internal databases, and maintaining strict confidentiality of sensitive information

STANDARDS:

• Position Specific
• Prepare and reset all common areas and meeting spaces before and after client visits to maintain a clean, professional, and welcoming environment.
• Monitor and replenish office and kitchen supplies to ensure stock levels remain at or above 50% at all times.

• Company-Wide
• Act and communicate with:
• Curiosity - ask questions and be receptive to answers
• Integrity - be honest, truthful, and accurate
• Respect - show regard and consideration for others
• Accountability - take responsibility and engage
• Humility - avoid vanity, arrogance, and excessive pride
• Exemplify the CROSS Core Values
• Prevent hazardous and unsafe working conditions
• Be accepting of continuous changes that will occur as the company grows and develops in the form of project type, project location, and the development of new company system.