Receptionist (40557)

RAICES; United States; Hybrid; USD 22,000 - 32,000; Full time

Job summary

RAICES in Houston, TX is seeking a receptionist to greet clients, manage inquiries, and maintain precise client logs. The role involves answering calls, routing messages, and supporting detailed case management with accuracy and professionalism.

Two-way bilingual communication is preferred, with 1+ year of office experience. The position is full-time, on-site with hybrid elements, and requires availability in a fast-paced environment near Houston.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of relevant office experience.
• Grant requirements may include bilingual English/Spanish fluency.

Responsibilities

• Greet and welcome clients; answer and route calls.
• Maintain client logs and records.
• Gather, track, and record client data accurately.
• Handle mail and messages; manage timekeeping and case notes.
• Support general administrative tasks and outreach as needed.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High School Diploma or equivalent

Tools

MS Office

Google Apps

Job description

Job Details

Job Location: Houston - Houston, TX 77056 Position Type: Full Time Education Level: High School/ Equivalent Salary Range: $16.00 - $23.18 Hourly Travel Percentage: Little to none (0- 25%) Job Category: General Operations

Position Overview

The Receptionist is responsible for greeting visitors, maintaining client logs, answering and routing calls, responding to internal and external inquiries and distributing accurate information. Presents a professional, courteous demeanor to all clients.

Responsibilities

• Greets and welcome clients;
• Answers telephone calls, calendars appointments and takes messages;
• Gathers, tracks and records client data;
• Receives and sorts incoming and outgoing mail;
• Keep detailed and accurate records of visitor requests and of calls received;
• Assumes general administrative responsibilities, including detailed case management and timekeeping;
• Engages in community outreach; and
• Accepts payment from clients, as needed.

Minimum Qualifications

• High School Diploma or equivalent;
• 1+ year of relevant experience in an office environment; and
• Grant requirements may include bilingual (English/Spanish) fluency.

Preferred Qualifications

• 2-3 years of relevant experience in an office environment; and
• Proficient in use of technology including MS Office, Google Apps and Internet research.

Attributes

• Must demonstrate behavior that aligns with RAICES’ mission, vision, and values – Empowerment, Excellence, Compassion, Inclusion and being proactive;
• Comfortable multitasking and prioritizing tasks without guidance
• Capacity for working both independently and on team projects;
• Able to thrive in a high-paced work environment, while maintaining procedural and ethical integrity;
• Excellent written and oral communication skills; and
• Excellent organizational skills;

Hybrid Work Plan

PLEASE NOTE: Employees are expected to live within the assigned geographic location in order to commute to and from the office or assigned on-site location(s) as business or client needs require.

Currently, all interviews are virtual.

All positions will require working remotely and in-office at the assigned work location.

Applicants must reside in the state of Texas.

Relocation assistance may be provided to candidates willing to relocate.

RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.