Receptionist (16 hours per week)

Hiawatha Valley Mental Health Center; Winona (MN); On-site; USD 20,000 - 25,000; Part time

Job summary

Hiawatha Valley Mental Health Center seeks a Receptionist to greet clients, verify information, and manage scheduling at our main facility in SE MN. You will handle payments, coordinate with clinicians, and support intake processes while ensuring accuracy and confidentiality.

The role emphasizes teamwork, independent work abilities, and proficient PC skills in a fast-paced behavioral health setting, with a Monday–Thursday 3pm–7pm schedule and opportunities to assist at satellite sites.

Qualifications

• Prior receptionist experience required.
• Good communication skills with visitors, clients, and staff.
• Ability to work independently and manage tasks without constant supervision.
• Proficiency with Windows-based computers and standard office software.
• Must maintain confidentiality of client information.
• Must possess a valid driver’s license and a vehicle; travel to SE MN locations may be needed.

Responsibilities

• Greet and assist clients at the reception area.
• Transfer calls to the appropriate staff or department.
• Verify client information (address, phone, billing) and update records.
• Collect and record client payments.
• Notify clinicians of client arrivals in a timely manner.
• Schedule and reschedule appointments; communicate changes to clinicians.
• Fill in for other receptionists at satellite offices as needed.
• Perform typing/word processing and correspondence for clinicians.
• Verify client insurance benefits using appropriate systems via internet or phone.
• Assist Intake with paperwork as needed.

Skills

Receptionist experience

Multiline phone system

Communication skills

Independent work

Windows computer skills

Confidentiality

Driver's license

Travel willingness

Job description

This position will work Monday through Thursday, 3pm to 7pm, at our main facility.

ABOUT US:

Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties.

At HVMHC, we recognize the importance of work-life balance and offer flexible scheduling to support our employees' needs. We are committed to professional growth and prioritize internal promotions whenever possible. For team members pursuing licensure, we provide free clinical supervision to help you achieve your goals. Additionally, we utilize Eleos, an augmented intelligence software, to assist with case note documentation—allowing our staff to focus more on client care.

We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services.

POSITION DESCRIPTION

TITLE: Receptionist

PROGRAM: All

JOB SUMMARY: Greet all people who are calling and/or coming in to the reception area of Hiawatha Valley Mental Health Center. Verify client information at each visit, including insurance information, and update in computer as needed; collect client payments; schedule/reschedule clients. Work cooperatively, efficiently, and effectively with both client and staff to ensure needs of clients/Hiawatha Valley Mental Health Center are met.

JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Greet and assist clients.

• Transfer calls to the appropriate staff/department.

• Verify client address, phone number and billing sources, updating records as necessary. Copy insurance cards.

• Collect and record client payments.

• Notify clinicians of arrival of clients in timely manner.

• Schedule and reschedule appointments as needed, let clinician know about appointment changes.

• Fill in for other receptionist(s) at satellite offices as needed.

• Typing/word processing and sending correspondence
  for clinicians as needed.

• Verify client insurance benefits by appropriate system via internet or phone.

• Assist Intake with paperwork, as needed.

PHYSICAL REQUIREMENTS FOR POSITION:

Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be required.

NON-ESSENTIAL FUNCTIONS:

Perform other duties as assigned by the Office Manager.

EQUIPMENT USED:

Microsoft Office (Word, Excel and Outlook programs), billing/schedules/clinical software, 10-key calculator, personal computer, laser printer, copier, fax machine, postage meter, telephone/cell phone, multi-line phone system.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Prior receptionist experience, preferably with multi-line phone system.

• Good communication skills.

• Ability to work independently.

• Ability and knowledge to operate and use computers and word processing software in Windows environment.

• Must be able to maintain confidentiality.

• Must possess a vehicle, valid driver’s license and a willingness to travel as needed to organization locations throughout SE MN.

WORK ENVIRONMENT:

Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence anddiscrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/ drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites.

SUPERVISED BY:

Office Manager

SUPERVISES:

None

This job description is subject to change at any time.

EMPLOYEEWELLNESS PROGRAM:

• https://www.hvmhc.org/employee-benefits-wellness-program/

EEO STATMENT:

Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

APPLICATION PROCESS:

A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form.