Receptionist

Villa Healthcare; Westland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Villa Healthcare's Westland location seeks a Receptionist to support the Administrator and team. The role handles incoming calls, schedules, and greeting duties for employees, residents, and guests, while upholding security and a courteous environment.

Key responsibilities include coordinating with Concierge, mail management, referrals, and basic clerical tasks. A High School diploma is required, with 1+ year receptionist experience preferred. Proficiency with MS Office is expected.

Qualifications

• High School diploma or equivalent required.
• One or more years of receptionist experience preferred.

Responsibilities

• Answer and route calls professionally to appropriate staff.
• Greet employees, residents, and guests with professionalism.
• Manage mail and communications within the facility.
• Direct referrals and coordinate with Concierge and other departments.
• Perform basic clerical duties and filing.
• Input admission or patient information when required.

Skills

MS Office Suite

Organization & multitasking

Education

High School diploma or equivalent

Job description

Westland, A Villa Center is seeking a Receptionist to join their team!! The Receptionist assists the Administrator and other key personnel in managing the incoming calls and schedules. The Receptionist greets employees, residents, and guests in a timely manner and with great professionalism while maintaining security.

Receptionist Duties and Responsibilities

• Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.
• Answers all calls coming into the facility in a professional manner and tone, transferring and routing appropriately.
• Oversees all mail in facility, including sorting and distributing mail.
• Efficiently contacts appropriate staff members with referrals - Plays key role with ensuring all referral related calls get to the right party in the proper amount of time.
• Performs basic bookkeeping, filing, and clerical duties.
• Sends emails and faxes.
• May input admission or patient information into the computer system as required.
• All other duties, as assigned.

Receptionist Qualifications and Skills

• Working knowledge of Microsoft Office Suite.
• Ability to organize, multitask, prioritize and work under pressure.

Receptionist Education and Experience

• High School diploma or equivalent.
• One or more years of prior work experience handling receptionist responsibilities is preferred.

Physical Requirements

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.

Villa Healthcare Benefits

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Blue Cross Blue Shield Medical insurance.
• Dental, Vision, and Disability insurance
• Innovative Training Programs
• Access to Villa Perks, an Employee Discount Program!
• Up to $300/month incentive for food, gas, childcare, and medical bills.
• Opportunity for Growth and Advancement
• Paid Time Off

SHARED CODE OF CONDUCT

B.E.T.T.E.R. is Villa’s Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa’s B.E.T.T.E.R. standards every day. Be Welcoming to All, Establish a Relationship, Trust & respect, Teamwork, Engage & Communicate & Recognize.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.