Receptionist

Westford; Westford (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Disability Insurance

Vision Insurance

401(k)

Life Insurance

Paid Time Off

Job summary

Westford is seeking a compassionate receptionist to support residents, families, and staff in a healthcare setting. The role involves greeting visitors, answering phones, managing the front desk, and coordinating appointments with attention to privacy and safety policies.

The ideal candidate will have a high school diploma, healthcare front desk experience, and excellent communication and organizational skills. Availability for 12-hour shifts, including weekends, is required.

Qualifications

• High school diploma or equivalent required; office administration training preferred.
• Experience as a receptionist or front desk role, ideally in a healthcare setting.
• Excellent verbal and written communication and attention to detail.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet and assist residents, families, and visitors in a warm, professional manner.
• Answer and direct incoming phone calls to the appropriate departments or staff.
• Manage the front desk and reception area to ensure it is clean, organized, and inviting.
• Schedule and coordinate appointments for residents, staff, and visitors as needed.
• Assist with administrative tasks, such as filing, data entry, and maintaining records.
• Monitor and maintain supplies for the reception area.
• Collaborate with other departments to ensure seamless communication and support.
• Handle emergency situations promptly by contacting the appropriate personnel or emergency services.

Skills

Strong communication

Organizational skills

Customer-service oriented

Multitasking

Team collaboration

Education

High school diploma or equivalent

Office administration training (preferred)

Tools

Microsoft Office Suite

Office equipment familiarity

Job description

We are seeking individuals with genuine empathy and patience to help care for our residents’ needs. Applicants must have a caring approach and be willing to care for the needs of patients and the team. Pillars for successful employment are work ethic, integrity, and competence. We are currently seeking a Receptionist.

Job Responsibilities and Duties:

• Greet and assist residents, families, and visitors in a warm, professional manner.

• Answer and direct incoming phone calls to the appropriate departments or staff.

• Manage the front desk and reception area to ensure it is clean, organized, and inviting.

• Provide information to visitors and callers regarding the facility, policies, and services offered.

• Maintain visitor logs and ensure compliance with security and safety protocols.

• Schedule and coordinate appointments for residents, staff, and visitors as needed.

• Assist with administrative tasks, such as filing, data entry, and maintaining records.

• Sort and distribute incoming mail, packages, and other deliveries.

• Monitor and maintain supplies for the reception area.

• Collaborate with other departments to ensure seamless communication and support.

• Handle emergency situations promptly by contacting the appropriate personnel or emergency services.

• High school diploma or equivalent required; additional education or training in office administration is a plus.

Requirements:

• High school diploma or equivalent required; additional education or training in office administration preferred

• Previous experience as a receptionist or in a front desk role, ideally in a health care setting

• Strong verbal and written communication skills

• Excellent organizational skills and attention to detail

• Proficiency with Microsoft Office Suite and familiarity with office equipment (e.g., printers, copiers)

• Ability to work independently, multitask, and prioritize in a fast-paced environment

• Professional appearance and demeanor

• Compassionate, customer-service-oriented approach with sensitivity to residents and families

• Availability to work 12-hour shifts, including weekends and holidays

Benefits:

• Health Insurance

• Dental Insurance

• Disability Insurance

• Vision Insurance

• Employee Assistance Program

• 401(k)

• Life Insurance

• Paid Time Off

Additional Benefits:

• Telemedicine: $0 co-pay for telemedicine appointments, providing easy access to medical consultations from the comfort of your home.

• Unlimited Assistance: Receive unlimited support for legal, financial, childcare, elder care, and more - designed to support your personal and family well-being.

• Mayo Clinic Programs: Access exclusive programs from the Mayo Clinic, including resources for workouts, lifestyle, mental health, and diet to promote a balanced and healthy lifestyle.

These additional benefits are available to you without reducing your take-home pay!