Receptionist

Harmony Village of Warren; Warren (MI); On-site; USD 21,000 - 26,000; Part time

Job summary

Harmony Village of Warren is seeking a flexible receptionist to greet visitors, answer phones, direct calls, and check in residents, staff and families according to Covid policies. This position covers mornings and afternoons in a friendly, professional manner.

The role requires a high school diploma or equivalent, exceptional customer service, and excellent telephone etiquette. You will maintain directories, assist with inquiries, and support staff while upholding privacy and safety standards.

Qualifications

• Exceptional customer service skills and telephone etiquette.
• Minimum high school diploma or equivalent.

Responsibilities

• Greet visitors and direct calls to the appropriate staff.
• Answer the telephone in a professional manner.
• Check in visitors, staff and family according to policy.
• Maintain current resident and staff directories.
• Accept job applications and forward to the proper department.
• Adhere to Covid policies and privacy rules.

Skills

Customer service

Telephone etiquette

Communication skills

Education

High school diploma or equivalent

Job description

Harmony Village of Warren -

Flex position covering some mornings and some afternoons

Position Summary:

Represents the company in a positive and professional manner while greeting visitors, answering telephone, directing calls, and checking in visitors, staff and family according to covid policy and procedure.

Principal Duties and Responsibilities:

• Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident/patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Check in residents, family and staff according to Covid-19 policies and procedures.

Expectations of all Employees:

• Adheres to all Policies and Procedures.
• Maintains a positive and respectful attitude with all word-related contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all patient information and company proprietary information.
• Treat residents, family members, visitors, and team members with respect and dignity.
• Able to safely perform the essential functions of the job with or without reasonable accommodation.
• Dress in business casual attire.
• Must maintain an active license or the required certification(s) (if required by the job).

Required/Desired Qualifications:

Education, Training, and Experience

• Minimum high school diploma or equivalent.
• Specific skills, knowledge, and abilities
• Exceptional customer service skills and telephone etiquette.