Receptionist

Walnut Creek Veterinary Hospital, LLC; Walnut Creek (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k retirement options

Life Insurance

Job summary

Walnut Creek Veterinary Hospital, LLC is seeking a friendly receptionist to join its Mission Pet Health-affiliated team in Walnut Creek, CA. You will manage calls, greet clients, handle records, and support care coordination to ensure smooth daily operations.

The role emphasizes compassionate service, clear communication, and multitasking in a fast-paced environment, with flexibility for weekends/holidays and opportunities for professional growth within a large network.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services for best pet care.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Communication

Organization

Teamwork

Empathy

Tools

Veterinary software

Job description

At Walnut Creek Veterinary Hospital, we believe in building a practice culture where every teammate feels valued and empowered to deliver exceptional care. Located in beautiful Walnut Creek, CA, we are proud to serve our small animal community, who have consistently recognized our dedication with an excellent 4.8-star Google rating. This rating reflects the genuine trust and deep relationship we have cultivated with local pet owners. If you are seeking a supportive environment where you can truly do your best work and contribute to compassionate, evidence-based medicine, this is the opportunity for you.Joining our team means gaining immediate access to a broader network designed to help you succeed in your chosen career path. We prioritize continuous education and professional development, offering programs specifically structured to help all teammates achieve their career goals, whether that means becoming a credentialed technician, pursuing leadership opportunities, or advancing a specific skill set. We understand that career stability comes from support, and we invest heavily in mentorship and resources to ensure you feel confident and supported every day as you grow.Our commitment is solely to high-quality small animal medical care. As part of a larger supportive organization, our veterinarians have immediate access to internal specialty consultations and resources, allowing you to manage complex cases efficiently without delays. We focus on providing the tools and resources necessary for comprehensive diagnostics and treatment planning, ensuring that you can practice progressive medicine supported by established protocols. We ensure that our entire hospital is geared toward delivering compassionate, evidence-based care to every patient who walks through our doors.

Walnut Creek, California, offers an unparalleled blend of suburban comfort and Bay Area sophistication. Nestled against the scenic East Bay hills, the city is renowned for its vibrant downtown, top-tier dining, extensive shopping options, and easy accessibility to San Francisco and the wider region. When you are not caring for pets, you can enjoy the many local parks and recreational areas, explore miles of trails, or partake in the lively arts and culture scene. Walnut Creek provides an excellent quality of life for veterinary professionals looking for the perfect place to grow roots.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Benefits

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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