Receptionist

Waldron Rehabilitation and Healthcare Center; Waldron (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Waldron Rehabilitation and Healthcare Center in Indiana is seeking a courteous front-desk/administrative assistant to provide excellent customer service. You will answer inquiries, greet visitors, assist residents and handle admissions paperwork for leadership, while maintaining security and filing systems.

The role requires a high-school diploma, proficiency in Microsoft Office, and the ability to multitask and stay composed under pressure.

Qualifications

• Must have a high-school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in addressing issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs Admissions paperwork for Business Development Director and Administrator.
• Maintains security by following CDC and corporate procedures and controlling access.
• Maintains the general filing system and files all correspondences.
• Receives and sorts daily mail/delivery/couriers.
• Reports issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Prioritization

Professional demeanor

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SUMMARY:

The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.


• Greets all visitors entering the facility and will direct or escort them to their destination


• Assists residents, family members, employees and other visitors as needed.


• Performs general administrative tasks such as Admissions paperwork for Business Development Director and Administrator.


• Maintains security by following CDC and cororate procedures and controlling access (i.e. Covid related log book for staff and visitors).


• Maintain the general filing system and file all correspondences appropriately.


• Receive and sort daily mail/delivery/couriers.


• Reports any issues or concerns with residents to the Administrator.


• Other duties as assigned.

QUALIFICATIONS:

• Must possess, as a minimum, a high-school diploma or its equivalent.


• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).


• Ability to multi-task, prioritize and work under pressure.


• Professional appearance and demeanor.


• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.


• Must be able to speak and write the English language in an understandable manner.


• Must be able to cope with the mental and emotional stress of the position.


• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.


• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.


• May be necessary to assist in the evacuation of residents during emergency situations.