Receptionist

Blueridgesl; Virginia; On-site; USD 30,000 - 42,000; Full time

Job summary

Blue Ridge Senior Living is seeking a friendly receptionist to answer inquiries, greet visitors, and manage front-desk operations. You will handle calls, route messages, and support administrative tasks in a compassionate senior-care environment.

The role requires a High School diploma (or equivalent) and at least 1 year of customer service experience, with strong written and verbal English communication, reliability, and the ability to adapt to a fast-paced setting.

Qualifications

• High School diploma or equivalent preferred; 1 year of customer service experience.
• Strong written and verbal English communication.
• Ability to handle multi-line telephone systems and greet visitors.

Responsibilities

• Answer and route calls via telephone switchboard.
• Greet visitors and direct to destinations.
• Sort and prepare mail and courier deliveries.
• Perform word processing duties as assigned.
• Report issues to the Administrator.
• Comply with health care and safety standards.
• Assist families and visitors as needed.
• Attend in-services and required meetings.
• Perform other duties as assigned.

Skills

Customer service

Written communication

Verbal communication

English language

Active listening

Attentive/punctual

Professionalism

Dependability

Adaptability

Organization

Education

High School diploma or equivalent

Tools

Desktop computers

Multi-line telephone systems

Job description

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. .

ESSENTIAL JOB FUNCTIONSinclude the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Greets visitors entering establishment and directs or escorts them to specific destinations
• Collects, sorts, distributes and prepares mail, messages and courier deliveries
• Performs word processing duties as assigned
• Reports any issues or problems that may arise to the Administrator
• Complies with state, federal, and all other applicable health care and safety standards
• Assists families and other visitors as needed
• Attends in-services and other required meetings
• Performs other duties and tasks as assigned

SUPERVISORY REQUIREMENTS of this position are generally as follows:

• This position does not require supervisoryresponsibility

EDUCATION and EXPERIENCEan equivalent combination of education, training and experience will be considered.

• High School diploma or equivalent preferred; a minimum of one (1) year of customer service experience; or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS and ABILITIESwhich may be representative but not all inclusive of those commonly associated with this position.

• Language Ability - Ability to read and interpret documents. Ability to write simple reports andcorrespondence
  • Written Communication - Writes clearly and informatively; able to read and interpret writteninformation
  • Verbal Communication - Talks to others to convey information effectively
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, andgrammar
• Customer and Personal Service - Knowledge of principles for providing customer and personal services. This includes meeting quality standards for services and evaluation of customersatisfaction
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriatetimes
• Organizational Support - Follows policies and procedures; completes tasks correctly and ontime
• Adaptability - Adapts to changes in the work environment; changes approach or method to best fitthesituation; Able to deal with frequent change, delays, or unexpectedevents
• Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrives at meetings and appointments ontime
• Dependability - Completes tasks on time or notifies appropriate person with an alternateplan
• Professionalism - Treats others with respect and consideration regardless of their status or position; accepts responsibility for ownactions

COMPUTER SKILLS/EQUIPMENT USED TO PERFORM THE JOBwhich may be representative but not all inclusive of those commonly associated with this position.

• Desktop/Notebookcomputers
• Multi-line telephone systems

WORK ENVIRONMENTenvironmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• The employee may be exposed to bodily fluids and odors, dust orfumes
• The noise level in the work environment is usuallymoderate

PHYSICAL ABILITIES commonly associated with the performance of the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to talk, hear and sit
• he employee is occasionally required to stand, walk, stoop, kneel or crouch, use hands to handle or feel objects, reach with hands and arms, taste or smell
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color discrimination, peripheral vision, depth perception, and the ability to adjust focus

Blue Ridge Senior Living is an Equal Opportunity / Aff

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.