Receptionist

Ensign Services; Tomball (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Willow Creek Lodge, operated by Ensign Services, is seeking a receptionist/administrative assistant to provide clerical support and front-desk coverage in a skilled nursing environment in Texas. The role requires handling calls, visitor screening, and coordinating with staff, with adherence to facility policies and confidentiality.

The ideal candidate will have a high school diploma, English proficiency, and the ability to multitask in a dynamic environment.

Qualifications

• Must read, write, speak and understand English.
• Ability to make independent decisions.
• Ability to deal tactfully with residents, staff and visitors.
• Follows written and oral instructions.

Responsibilities

• Answer telephone and determine nature of call; direct to appropriate person.
• Receive and follow reception schedule and adhere to policies.
• Greet and screen visitors and direct to appropriate office or resident room.
• Maintain current listing of residents who may not receive calls and refer as needed.
• Receive, sort and distribute mail; operate copier and office machines.
• Assist department directors with administrative matters (typing, reports, correspondence).

Skills

Verbal communication

English proficiency

Multitasking

Typing

Office software

Education

High School Diploma Preferred

Job description

Willow Creek Lodge

Come join our team and start making a difference!

Our expectation is that you will perform your job in a manner consistent with our Core Values CELEBRATION – ACCOUNTABILITY - PASSION FOR LEARNING - LOVE ONE ANOTHER - INTELLIGENT RISK TAKING - CUSTOMER SECOND - OWNERSHIP

POSITION SUMMARY:

The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• All duties and responsibilities shall be performed as set forth in our established policies and procedures.
• Adheres to and assures compliance with Code of Conduct, facility policies and procedures and all applicable rules, regulations and standards as promulgated by Federal, State, and accrediting agencies or regulating bodies. This includes, but is not limited to, Department of Health, Centers of Medicare and Medicaid Services, and other applicable regulatory agencies.
• Assures that all staff complete required compliance training and processes.
• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephone, determine nature of call and direct caller to appropriate individual or department.
• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse).
• Greet and screen visitors. Direct to appropriate office and/or resident room.
• Screen visitors according to facility infection patrol standards.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Issue and collect identification badges as representatives sign in/out.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies as directed.
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
• Other related duties and responsibilities that may become necessary or appropriate.

QUALIFICATIONS:

Certificates and Licenses:

• A high school diploma preferred

Experience:

• Experience in skilled nursing environment, or related health field, is preferred.

Other Specific Requirements

• Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
• Must be able to read, write, speak and understand the English language.
• Must possess the ability to make independent decision when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
• Follows written and oral instructions.

WORK ENVIRONMENT:

• Works in resident areas, office areas and throughout the facility.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours on weekends and holidays, when necessary.
• Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Subject to injury from falls, burns from equipment, odors and is exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.
• Subject to hostile and emotionally upset residents, family members, personnel, visitors, or others.
• Subject to exposure to infectious waste, diseases, and conditions, including Tuberculosis and the AIDS and Hepatitis B viruses.

PHYSICAL AND SENSORY REQUIREMENTS (with or without the aid of mechanical devices):

• Possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
• Operate computer, cellular telephone and facility telephone and paging systems.
• Repetitive hand motion. Minimal lifting and carrying requirements.
• Assist in the evacuation of residents during emergency situations.

For benefit details check us out here http://ensignbenefits.com/

Benefits eligibility for some benefits dependent on full time employment status.

Disclaimer: Pay rates are competitive and determined by various factors. Please note that any rates labeled as “estimated” are provided by third-party job boards and may not accurately reflect the actual pay rates.

EOE disability veteran