Receptionist

Novara Healthcare Services; Village of Altamont (NY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Weekly Pay

Paid Time Off

Health insurance

401(k)

Discount programs

Job summary

Novara Healthcare Services is seeking a part-time receptionist to warmly welcome visitors, residents, and family members, providing information on services and policies. The role includes answering phones, directing inquiries, and overseeing check-in/check-out procedures in a nursing home setting.

Responsibilities include handling mail, coordinating with nursing staff, and maintaining a tidy reception area.

Qualifications

• Strong communication skills are required.
• Customer service/hospitality background preferred.
• Experience in healthcare or senior living environments is a plus.

Responsibilities

• Greeting and assisting visitors, residents, and family members in a friendly manner.
• Answering phones, taking messages, and directing inquiries.
• Manage sign-in/sign-out procedures for visitors.
• Handle mail and packages and facilitate outgoing mail.
• Assist during emergencies and coordinate with staff as needed.
• Maintain a clean and organized reception area with available reading materials.
• Support new employees/volunteers with orientation to receptionist procedures.

Skills

Strong communication

Customer service

Hospitality

Teamwork

Job description

PART-TIME

Pay rate is $17-$19HR

Days | Evenings

Position Overview: We are currently seeking aReceptionistto welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies.

Receptionist Responsibilities Include:

• Greeting and Assisting Visitors:Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies.

• Answering Phones and Managing Inquiries:Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information.

• Check-in and Check-out Procedures:Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols.

• Mail and Package Handling:Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.

• Emergency Response:Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern.

• Coordinating with Staff and Residents:Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.

• Maintaining Reception Area:Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.

• Crisis Management:Being prepared to handle difficult or upset visitors in a professional and empathetic manner.

• Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.

• Training and Orientation:Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.

Receptionist's Skills & Qualifications:

• Experience with hospitality, seniors, health care and service deliverypreferred.

• Customer Service/Hospitality background preferred.

• Strong communication skills required.

• Ability to work well with others in a fast-paced dynamic environment.

What you can expect from us:

• Professional Growth & Stability

• Weekly Pay

• Paid Time Off (PTO)

• Health insurance (Health, Vision, Dental)

• 401(k)

• Employee “perks” including discount programs.

• Innovative Training Programs & much more!