Receptionist

FirstService Residential; Vail (AZ); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Paid sick time

Employee Assistance Program

Job summary

FirstService Residential in Vail, AZ is seeking a friendly Receptionist to keep property operations running smoothly by greeting visitors, answering phones, and handling general administrative tasks.

You will maintain the reception area, manage mail and deliveries, assist homeowners with inquiries and payments, and help organize meetings. The role requires strong communication, reliability, and the ability to work independently in a fast-paced environment.

Qualifications

• Customer service experience required.
• HOA and/or property management experience is a plus.
• Proficient with MS Office suite.

Responsibilities

• Welcome guests in a warm and friendly manner, and answer questions
• Answer and direct phone calls in a polite, friendly and professional manner
• Maintain reception area and common areas in a clean and tidy manner
• Receive deliveries; sort and distribute mail and packages
• Assist in organizing office events and meetings
• Update new and existing homeowners’ information in the appropriate system
• Assist homeowners with general inquiries
• Assist homeowners in making payments
• Assist in dispersing key fobs to residents
• Perform other duties as assigned

Skills

Friendly demeanor

Communication skills

Active listening

Independent work

Judgment

Prioritization

Problem solving

MS Office

Tools

MS Office

Job description

Description

Job Overview

As the Receptionist you will help the property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks.

Compensation

$15.50 - $17.50 per hour, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Welcome guests in a warm and friendly manner, and answer questions
• Answer and direct phone calls in a polite, friendly and professional manner
• Maintain reception area and common areas in a clean and tidy manner
• Receive deliveries; sort and distribute mail and packages
• Assist in organizing office events and meetings
• Update new and existing homeowners’ information in the appropriate system
• Assist homeowners with general inquiries
• Assist homeowners in making payments
• Assist in dispersing key fobs to residents
• Perform other duties as assigned

Skills and Qualifications

• Friendly, outgoing and personable
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Proficient with MS Office suite

Education and Experience

• Customer service experience (required)
• HOA and/ or property management experience is a plus

Physical Requirements

• Work in a typical office environment, using a computer
• Sit and/or stand for lengthy periods of time
• Able to lift objects weighing up to 30 pounds

Work Location

Vail, AZ

Work Hours

Mon/Fri 1pm-5pm, Saturday 7:15-12, Sunday 7:15-12

What We Offer

• Paid sick time
• Employee Assistance Program

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.