Receptionist

SUHRCO Residential Properties; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

SUHRCO Residential Properties is seeking a Receptionist to be the first point of contact for homeowners, vendors, and visitors. You will provide exceptional customer service, manage front desk operations, and support Community Managers and staff.

Responsibilities include greeting guests, handling inquiries, processing payments, maintaining records, and assisting with forms and documentation. Prior experience in a similar role and basic office software skills are preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of receptionist/front desk or administrative support experience.
• Basic understanding of office procedures and customer service best practices.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet homeowners, vendors and visitors in a professional, courteous manner.
• Answer and route calls; take messages and schedule meetings for Community Managers.
• Process payments and maintain accurate payment records.
• Open/close the office and maintain front desk organization and appearance.
• Log deliveries and assist with forms and paperwork for homeowners.

Skills

Customer service

De-escalation

Communication skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Scheduling software

Payment processing

Office software (MS Suite)

Job description

The Receptionist serves as the primary point of contact for homeowners vendors and visitors providing exceptional customer service and administrative support This role is responsible for managing front desk operations handling payments and documentation coordinating communications and supporting Community Managers and office staff The Receptionist plays an important role in maintaining a professional organized and welcoming office environment while ensuring accurate records and adherence to established policies and procedures

RESPONSIBILITIES

Front Desk & Customer Service

• Greet welcome and assist homeowners and visitors in a professional courteous and customer focused manner
• Respond to walk in inquiries by providing general information or directing individuals to appropriate staff or departments
• De elevate tense or sensitive situations calmly and professionally while adhering to company policies and procedures

Phone & Communication Management

• Answer and route all incoming phone calls promptly and accurately
• Take clear detailed messages and ensure timely follow up with appropriate personnel
• Schedule appointments for Community Managers CMs and coordinate meeting logistics as needed
• Serve as a primary contact for homeowner inquiries via phone email and in-person interactions
• Provide accurate information regarding community policies assessments amenities and general HOA procedures
• Address and resolve routine homeowner concerns escalating complex or sensitive issues to appropriate staff as needed

Payment Processing & Recordkeeping

• Accept payments from homeowners including checks for assessments and other fees
• Maintain accurate and timely records of payments received in accordance with established procedures
• Ensure checks are properly secured and prepared for courier pickup
• Assist with basic payment related questions while maintaining confidentiality and accuracy

Administrative & Office Support

• Open and close the main office in accordance with established security and operational procedures
• Maintain the cleanliness organization and professional appearance of the front desk and reception area
• Accept sign for and log deliveries; notify appropriate staff of received packages or materials
• Receive date stamp and distribute paperwork and documentation from homeowners
• Assist homeowners with completing forms and required paperwork ensuring accuracy and completeness

Amenity Access & Documentation

• Sell and distribute amenity access devices in accordance with company policies
• Maintain accurate records related to amenity access device issuance and payments

REQUIREMENTS

Required Experience and Education

• High school diploma or equivalent required
• Minimum of one 1 year of experience in a receptionist front desk customer service or administrative support role
• Basic understanding of office procedures recordkeeping and customer service best practices

Preferred Experience and Education

• Prior experience in property management HOA or community management environments
• Bilingual proficiency in English and Spanish
• Experience handling cash checks or payment processing
• Familiarity with appointment scheduling systems databases or property management software

Skills & Competencies

• Strong customer service orientation with the ability to interact professionally with diverse individuals
• Demonstrated de escalation and conflict management skills
• Excellent verbal and written communication skills
• Strong organizational and recordkeeping abilities with attention to detail
• Intermediate computer skills including proficiency with email data entry and office management systems
• Ability to multitask prioritize responsibilities and work efficiently in a fast paced office environment
• Ability to maintain confidentiality and handle sensitive information appropriately

PHYSICAL REQUIREMENTS

• Lifting Ability to lift carry and move items weighing up to approximately 15 pounds such as packages office supplies or files
• Mobility Ability to move throughout the office to greet visitors receive deliveries and assist staff as needed Occasional walking bending reaching and light physical movement throughout the workday
• Working Conditions Primarily performed in a professional office environment Regular interaction with homeowners staff and vendors at the front desk and via phone Minimal exposure to noise with occasional periods of increased activity during peak hours
• Personal Protective Gear No personal protective equipment PPE is generally required for this position
• Extended Sitting or Standing Ability to sit or stand for extended periods while performing desk and computer based tasks Ability to stand for extended periods while assisting walk in homeowners and managing front desk operations
• Manual Dexterity Frequent use of hands and fingers for typing writing filing handling paperwork operating office equipment and processing payments
• Driving Driving is not a regular requirement of this position

We are committed to creating an inclusive and accessible work environment Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position Employees are encouraged to discuss accommodation needs with their manager or Human Resources