Receptionist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation days

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking a front desk receptionist to meet and greet clients and their pets, coordinate all facets of client services, and serve as a goodwill ambassador for the hospital.

The role emphasizes excellent client service, strong communication, and teamwork, with responsibilities including appointment scheduling and handling emergencies while maintaining professional conduct in a busy practice.

Qualifications

• High school diploma required; experience in public/customer service preferred.
• Experience in a veterinary hospital is a plus.
• Must be able to lift 40 pounds and work long/irregular hours.

Responsibilities

• Schedule appointments.
• Determine and schedule emergencies.
• Resolve client service issues within established guidelines.

Skills

Client service

Phone skills

Computer skills

People skills

Communication

Teamwork

Organizational skills

Receptiveness

Cash handling

Multitasking under pressure

Education

High school diploma

Customer service experience

Vet office experience

Job description

Job Summary

Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital.

Knowledge, Skills and Abilities

• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, “people-oriented.”
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience

• High School Diploma.
• Must have experience working with the public, i.e. restaurant, retail or service business.
• Experience in a veterinary hospital or other doctor’s office is a plus.

Authority

• Scheduling appointments.
• Effective determination and scheduling of emergencies.
• Authority to delay disputed charges until further reviewed by supervisor.
• Authority to resolve client service issues within established guidelines.

Physical Requirements

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Additional Information

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.