Receptionist

Tuscaloosa Metro Animal Shelter; Tuscaloosa (AL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Company parties

Paid time off

Job summary

A local animal welfare organization in Tuscaloosa seeks a motivated individual to greet and assist the public. Responsibilities include directing visitors, answering calls, and ensuring a clean environment. Candidates should possess excellent communication skills, be familiar with social media, and have the ability to work under stress. Flexibility for varying schedules is essential, and prior experience in customer service or within an animal shelter is preferred.

Qualifications

• Must have experience in customer service.
• Ability to lift and carry up to 50 pounds.
• Experience in an animal shelter or veterinary clinic preferred.
• Familiar with social media and basic online tools.
• Ability to work in a fast-paced, customer-focused environment.
• Comfort with lifting and standing for long periods.

Responsibilities

• Greet and direct the public to the right area.
• Answer multiple phone lines and provide assistance.
• Keep the front lobby clean and organized.
• Fulfill tasks such as printing brochures and mail-outs.
• Keep front lobby clean and supplies stocked.
• Perform other office-related tasks as needed.

Skills

Professional communication

Typing ability

Friendly and motivated attitude

Social media familiarity

Ability to work under stress

Teamwork and independent work

Typing

Data entry

Adaptability

Tools

MS Office

Job description

Benefits

• Company parties
• Paid time off

JOB SUMMARY

Greet and direct the public to the appropriate area of the office for assistance, answer phone lines, data entry, assist with social media, and provide friendly and knowledgeable service.

ESSENTIAL JOB FUNCTIONS

• Assist members of the public as they enter the facility, directing them to the appropriate area of the facility in accordance with their needs.
• Handle and oversee use of cash drawer and receipt for donations.
• Answer multiple phone lines and provide friendly and knowledgeable service, answering questions in a professional manner and deferring to appropriate staff if guidance is needed.
• Fulfill tasks as directed by staff members such as: printing and folding brochures, making phone calls, mail-outs, etc.
• Keep front lobby office clean, supplies stocked, and organized.
• Other job functions asked to perform in office setting.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Communicate with the public in a variety of ways daily in a professional manner. Must have typing ability, communicate clearly and correctly in written word as well as spoken word.
• General use of computers and phones (must have experience with MS Office).
• Must be upbeat, friendly, and highly motivated.
• Must be familiar with social media.
• Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.
• Must be able to stand or sit for 8 or more hours.
• Must be able to lift and carry up to 50 pounds.
• Must have good range of motion, have good vision, and possess good hand-eye coordination.
• Must be able to work under stressful situations and work efficiently and effectively under those conditions.
• Must be able to cope with varying degrees of injured animals and with euthanasia.
• Ability to cope with frustrating situations and remain calm.
• Ability to rapidly and accurately process information.
• Ability to recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude. Customer service experience preferred. Experience working in an animal shelter environment or veterinary clinic preferred.

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times. This position can have a changing schedule based upon need. The schedule may require evening, weekend, holiday, and over‑time work if necessary. Candidate must be flexible with schedule changes and short notice requests.

NOTE****

Our office hours are 12 pm to 6 pm Monday, Tuesday, Thursday through Saturday. You must be able to work these hours. Please do not apply for this opportunity if you are not available during these hours.