Receptionist

ZEP; Toledo (OH); On-site; USD 42,981,000 - 48,216,000; Full time

Job summary

Zepf Center in Toledo, OH is seeking a Full-Time Receptionist to provide front-desk and clerical support for the Medical Department. The role handles phone coverage, charting, scheduling, and basic office tasks while interacting with patients who may be dealing with behavioral health or substance use challenges.

You will work Monday–Friday 5:15am–1:15pm with every 4th Saturday 5:15am–11:30am, perform duties to maintain professionalism, confidentiality, and efficient patient flow, and collaborate

Qualifications

• High school diploma and 4+ years of work experience
• OR an associate’s degree and 2+ years of related work experience
• Typing speed 50 wpm

Responsibilities

• Greet visitors and determine purpose of visit.
• Schedule appointments and maintain provider schedules.
• Answer medical calls and assist with mail and clerical duties.
• Maintain appearance of the office and assist the records department.

Skills

Typing 50 wpm

Customer service

Professionalism

Teamwork

Education

High school diploma

Associate's degree

Job description

Description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a Full-Time Receptionist. This position is responsible for providing receptionist/clerical services to the Medical Department. The person in this position provides phone coverage, clerical duties, and works closely with other staff, agencies, and the public. The person in this position handles confidential information and works with individuals with mental illnesses and/or substance abuse in a mental health facility.

Hours: Monday - Friday; 5:15am - 1:15pm and every 4th Saturday; 5:15am- 11:30am

Essential Duties and Responsibilities:

• Serves as receptionist for the agency.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Schedule appointments and maintain and update provider schedules.
• Performs office copying/duplicating (light), inter sorting, and other office related duties.
• Receives and distributes office mail, faxes and correspondence.
• Makes appointment reminder calls to clients.
• May organize correspondence and records to assist the records department.
• Prepares special reports, checks against a variety of records in order to obtain complete and accurate information.
• Will answer medical calls.
• Acts as back up for the main switchboard operator.
• Schedules meeting rooms.
• Maintains appearance of the office and self in manner to enhance public relations and dignity of the agency.
• Perform other duties as assigned.

Specific/Individual Competencies:

• Demonstrate knowledge of the agency mission, vision, goals and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agencies and/or professional code of ethics.
• Knowledge of principles and processes for providing customer and personal services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Job requires being reliable, responsible, and dependable.
• Ability to be pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Ability to handle emergency clinical situations with composure, sensitivity, and efficiency.

Requirements

Position Qualifications:

• Minimum of high school diploma required and four years of work experience
• OR an associate’s degree and two years of related work experience
• Demonstrated competence and experience in typing and work process (50 wpm)

Environmental Conditions

• Indoor office environment subject to frequent interruption
• Could include: Air-conditioned and/or heated office setting

Physical Requirements:

Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essentials duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essentials duties.

• Prolonged periods of sitting at a desk and working on a computer and standing, bending, and moving.
• Must be able to lift up to 10 pounds at times.
• Ability to operate a motor vehicle.

EOE/M/F/D/V/SO