Receptionist

CenterWell Certified Healthcare Corp.; The Villages (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care seeks a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. The role reports to a Supervisor, Center Administration.

Responsibilities include greeting patients, scheduling visits, maintaining EMR/CRM records, handling billing, answering inquiries, and assisting with office tasks to ensure a smooth, welcoming patient experience.

Qualifications

• 1+ years of experience in a Customer Service environment.
• Excellent customer service and phone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet patients and visitors professionally, in person and over the phone.
• Manage appointment calendars and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Ensure patient accounts are updated and collect copays when applicable.
• Answer incoming calls and respond to patient inquiries.
• Keep the reception area tidy, sanitized, and stocked with materials.
• Assist with other administrative tasks such as ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Microsoft Office

Bilingual English/Spanish

EMR systems

Tools

Athena EMR

CRM systems

Microsoft Teams

Job description

Become a part of our caring community

The Receptionist is responsible for the front desk operations of a healthcare facility. As a Receptionist you will greet patients, schedule appointments, handle inquiries, and maintain patient records. As a Receptionist you will ensure a smooth and welcoming experience for patients and supports the medical team with different administrative tasks. You will report to a Supervisor, Center Administration.

Role Responsibilities:

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Use your skills to make an impact

Required Qualifications:

• 1+ years of experience working in a Customer Service environment
• Excellent customer service and phone etiquette skills
• Ability to multitask in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:

• 1+ years of experience working in a healthcare setting
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records) such as Athena
• Bilingual in English and Spanish with the ability to read, write and speak in both languages fluently
• Experience using Microsoft Teams

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.