Receptionist

Humana / CenterWell; San Antonio (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement plan

Paid time off and holidays

Bonus incentive plan

Job summary

Humana / CenterWell Conviva Senior Primary Care in San Antonio, TX, is seeking a friendly Receptionist to support front desk operations in a physician practice. You will greet patients, schedule appointments, answer inquiries, and help maintain accurate patient records in EMR/CRM systems.

The role emphasizes excellent customer service, organization, and teamwork, with a 40-hour work week and compensation in a base range plus eligibility for a bonus incentive plan.

Qualifications

• 1 year+ experience in healthcare or customer service preferred
• Excellent customer service and phone etiquette
• Strong organizational skills
• Proficient with MS Office (Word, Excel, Outlook, Teams, PowerPoint)

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars and coordinate with medical staff to improve schedules.
• Patient Records: Maintain and update patient records in EMR/CRM systems.
• Billing and Payments: Ensure patient accounts are updated; may collect copay at visit.
• Inquiries and Communication: Answer calls, respond to patient inquiries, provide information.
• Office Management: Keep reception area tidy, sanitized, and stocked.
• Administrative Support: Assist with ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Team player

MS Office

Bilingual English/Spanish

Organized

Education

High School Diploma or GED

Tools

EMR Systems

CRM Systems

Job description

Become a part of our caring community

The Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with several administrative tasks. Typically work on routine and patterned assignments.

The Receptionist welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and oversees work and within established practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• High School Diploma or General Education Development
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a Customer Service background in Retail Hospitality and Call Centers.
• Must be passionate about contributing to an organization focused on improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player
• Highly organized
• Proficient in MS Suite including Word, Excel, Outlook, Teams, PowerPoint software

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information

The company considers this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients’ well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. CenterWell is a leading provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.