Receptionist

Humana Inc; Saint Petersburg (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc in Saint Petersburg, Florida is seeking a Receptionist to manage front desk operations in a healthcare setting. You will greet patients, schedule appointments, handle inquiries, and support the medical team with administrative tasks.

The role emphasizes patient experience, confidentiality, and teamwork. Work hours are 8AM–5PM, with full-time schedule and a bonus incentive plan; prior experience in healthcare or customer service is preferred.

Qualifications

• High school diploma or GED required.
• 1+ year healthcare or strong customer service experience preferred.
• Passionate about patient experience and care.
• Excellent customer service and phone etiquette.
• Strong teamwork, positive attitude, and multitasking ability.
• Proficient with MS Office.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with staff to optimize calendars.
• Maintain patient records with accuracy and confidentiality in EMR/CRM systems.
• Assist with billing tasks and collect copays when applicable.
• Answer inquiries and communicate information clearly.
• Keep reception area tidy and stocked; manage office inventory.
• Provide general administrative support as needed.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

MS Office

Education

High School Diploma or GED

Tools

MS Office Suite (Word, Excel, Outlook, Access)

Job description

Become a part of our caring community The Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with several administrative tasks. Typically work on routine and patterned assignments. The Receptionist welcomes patients and offers administrative support within a physician practice or center.

Key Responsibilities

• Greet Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to increase schedules.
• Patient Records: Maintain patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.
• The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and manages works closely and/or within established policies and guidelines with minimal opportunity for deviation.

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Location: Saint Petersburg, Florida

Work Schedule: 8AM - 5PM (Mondays - Fridays)

Scheduled Weekly Hours 40 Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Alert Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. When required, Humana will send an email from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Interview Format - HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.