Receptionist

Mission Pet Health; Saint Augustine (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Discounted veterinary care for pets

Teladoc access

Employee Assistance Program (EAP)

Educational assistance for AVMA-acccre

Job summary

Livewell Animal Hospital of St. Augustine is seeking a friendly receptionist to manage front-desk operations and greet clients with compassion. You will handle scheduling, patient records, and financial transactions while representing our commitment to excellent, caring service.

The role supports pet wellness education and requires strong communication, organizational skills, and flexibility for weekend shifts. On-site position with competitive compensation and benefits offered.

Qualifications

• Experience with a multi-line phone system and front-desk coordination.
• Excellent communication and interpersonal skills.
• Ability to manage time and stay organized in a fast-paced veterinary setting.
• Flexibility to work weekends/holidays as needed.

Responsibilities

• Manage a multi-line phone system and greet clients professionally.
• Maintain accurate client and patient records and assist with scheduling.
• Handle financial transactions and ensure smooth daily operations.
• Support pet wellness education and customer service excellence.

Skills

Phone system management

Customer service

Communication skills

Organizational skills

Team player

Tools

Veterinary software

Job description

Livewell Animal Hospital of St. Augustine

Pay Class

Full-Time

Working Arrangement

On-site

Base Min.

$ 16

Base Max.

$ 19

Location Address

2781 SR-16 Suite TBD St. Augustine, FL 32092

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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