Receptionist

InnovAge Holding Corp.; Sacramento (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

InnovAge is seeking a Receptionist to greet visitors, answer phones and route inquiries, while providing essential clerical support to the facility and staff.

You will maintain security procedures, manage sign-in, distribute mail and packages, operate office equipment, and assist with general administration. Bilingual Spanish is preferred but not required. This role requires reliable attendance and a professional, courteous presence in a busy front office to support clients and colleagues daily.

Qualifications

• High School diploma or GED.
• Experience answering inbound phone calls and knowledge of multiline phone systems.
• Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines.

Responsibilities

• Receives visitors and directs to offices with courtesy and assists those needing directions.
• Answers inbound calls and routes to appropriate departments, takes messages.
• Maintains an orderly reception area and issues visitor badges.
• Handles incoming/outgoing mail and packages; keeps logs of office equipment.
• Provides administrative support and performs general office duties as assigned.

Skills

Multiline phone systems

Office procedures

Customer service

Education

High School Diploma or GED

Tools

Copiers

Fax machines

Printers

Pagers

Job description

TheReceptionist receives and properly directs all clients, vendors or other visitors to the InnovAge facility. Provides clerical, office and administrative duties in overall support to the InnovAge facility and function. Physical attendance at an InnovAge facility is essential to performing the job duties.

Reception/Customer Service – 60%

• Receives visitors and employees to InnovAge with a courteous attitude and disposition and assists individuals who need assistance with services and/or directions to offices.
• Ensures facility security by maintaining sign in sheets and issuing visitor badges, notifies staff member of visitor’s arrival in a timely fashion.
• Answers all incoming calls and routes to appropriate departments, takes messages and responds as needed
• Maintains an orderly reception area in order to provide and maintain InnovAge image
• Pages staff via paging system when appropriate and according to established procedure
• Responds to emergency calls according to established procedures in a courteous and helpful manner.

Clerical Administrative – 40%

• Handles and processes incoming and outgoing packages and/or letters from FedEx, USPS, UPS and other postal delivery and messenger companies.
• Prepares and processes interoffice and regular outgoing/incoming mail. Distributes mail in a timely manner with regard to confidentiality and sensitive issues.
• Provides basic and general maintenance of all office equipment which includes pagers, copiers, faxes and printers, notifies appropriate parties when equipment is out of order
• Maintains appropriate logs and records of office equipment and or supplies and assists with care and maintenance
• Provides administrative support and performs general office duties as assigned.
• Additional work functions and duties may be assigned

REQUIRED

• High School diploma or GED
• Experience answering inbound phone calls and knowledge of multiline phone systems
• Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines

PREFERRED

• Medical Terminology
• Bilingual - Spanish

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

$19.23 - $22.12

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Your trust matters to us, and we appreciate your interest in joining InnovAge.