Clinic Clerk - Ward Clerk

InnovAge Holding Corp.; San Bernardino (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

InnovAge Holding Corp. seeks a Clinic Clerk to support administrative functions at the clinic. You will handle front-desk duties, greet visitors, answer calls, route messages, and assist with participant care scheduling.

Responsibilities include data entry of participant information and orders, processing diagnostic reports, coordinating transportation, filing and indexing records, and assisting with medication dispensing as needed. Strong clerical skills and medical terminology required.

Qualifications

• Strong clerical skills including filing, record keeping, data entry, and customer service.
• Proficiency in medical terminology.
• Current CPR certification or ability to obtain CPR certification.
• High School diploma or GED required.

Responsibilities

• Answers incoming phone line and routes calls to appropriate parties or voice mail as requested.
• Greets and directs incoming foot traffic to the center and provides information on services.
• Performs data entry of participant information, diagnostic orders, test results and Data PACE information.
• Coordinates with transportation to schedule outside and in-house appointments and notifies participants and families.
• Receives diagnostic tests by fax or e-mail and routes to the Primary Care Physician; follows up for results.
• Files, scans and indexes clinic medical information in records from clinical services and departments.
• Assists in the dispensing of medications, inhalers, eye drops, and other aids as needed.
• Completes service utilization as assigned.
• Keeps immunization tracker up-to-date and enters new information promptly.

Skills

Clerical skills

Medical terminology

CPR certification

Bilingual

Education

High School diploma or GED

Job description

The Clinic Clerk performs a variety of clerical and receptionist duties to support the overall administrative functions of the clinic. In addition, the Clinic Clerk assists in participant care responsibilities, scheduling specialist appointments and performing other clerical duties as needed by either the clinical staff or other departments.

• Answers incoming phone line and routes calls to appropriate parties or voice mail as requested. Receives and forwards messages when asked.
• Greets and directs incoming foot traffic to the center, answers questions about general services offered and finds appropriate information using available references.
• Performs data entry of participant information, diagnostic orders, test results and Data PACE information per established procedures.
• Coordinates with the transportation department to schedule outside and special in-house appointments for participants. Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements.
• Receives diagnostic tests by fax or e-mail and routes to the Primary Care Physician to be processed and performs follow-up by obtaining procedure results in a timely manner.
• Files, scans and indexes clinic medical information in appropriate records from clinical services and other departments as needed.
• Assists in the dispensing of medications, inhalers, eye drops, and other aids to participants depending on qualifications and site requirements.
• Completes service utilization as assigned.
• Ensures that the immunization tracker is up-to-date and that new information is entered in a timely manner.

REQUIRED

• Strong clerical skills that include filing, record keeping, data entry and providing customer service
• Proficiency in medical terminology
• Current CPR certification or the ability to obtain CPR certification
• High School diploma or GED

PREFERRED

• Certified Nursing Assistant (CNA) or Medical Assistant (MA) with clinical health care experience
• Bi-lingual

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

$19.23-$22.12

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com.

At no point in our hiring process will InnovAge:
Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to [e-mail] or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.