Veterinary Receptionist

WNC Veterinary Hospital; Royal Pines (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k retirement plan

Teladoc access

Employee discounts on pet care

Job summary

WNC Veterinary Hospital in Arden, North Carolina, a long-standing locally-owned practice, is seeking a friendly receptionist to join our team. You will be central to client interactions, scheduling, and records management, ensuring accuracy and a welcoming experience for every pet family.

We value compassionate care, strong communication, and teamwork, with opportunities for professional growth within a supportive network that supports veterinary staff development and excellent patient care.

Qualifications

• Experience in customer service in fast-paced environments.
• Excellent communication and multitasking abilities.
• Strong organizational and prioritization skills.
• Team-oriented mindset with ability to work independently.
• Experience with veterinary software preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Provide compassionate, empathetic support and treatment for every client and pet.

Skills

Customer service

Communication

Organizational skills

Team-oriented

Tools

Veterinary software

Job description

When you join WNC Veterinary Hospital in Arden, North Carolina, you are becoming part of a legacy of quality care built over 40 years. Our mission is centered on treating every pet like our own, and the community recognizes this dedication—we hold a stellar 4.9-star Google rating. We are especially proud to be an American Animal Hospital Association (AAHA) accredited facility, an achievement held by only 15% of hospitals nationwide, demonstrating our commitment to the highest standards in surgery, patient care, and diagnostics. We are looking for passionate individuals ready to integrate into a supportive culture where you can do your best work every day.You will join a dedicated, locally-owned practice that has been a cornerstone of the Arden and Asheville communities since 1975. Our practice is built on the stability of a cohesive, multi-doctor team, including Drs. Young, Farmer, and Rosenblatt. Understanding that growth is essential for job satisfaction, the larger network WNC Veterinary Hospital belongs to provides a culture of continual education and organizational support. Programs are in place to help all teammates achieve their professional goals, whether that means advancing into leadership roles or becoming a credentialed technician. We ensure that you have the resources necessary to succeed and advance your veterinary career.The standard of medicine at WNC Veterinary Hospital is rigorously maintained through our AAHA accreditation, covering everything from anesthesiology protocols to emergency services. You will have the opportunity to practice comprehensive medicine, including Wellness and Prevention, Advanced Care, Testing & Diagnostics, Surgical Procedures, and Urgent Care. For complex cases, our veterinarians have access to internal specialty consultations and high-level diagnostic resources through our network, ensuring that you always have support for treatment planning and achieving the best possible outcomes for your patients.Located in beautiful Arden, North Carolina, just south of Asheville, you will find yourself in a highly engaged and appreciative community. As a locally-owned neighbor, WNC Veterinary Hospital is deeply integrated into the local culture. The area offers an excellent quality of life, balancing the vibrant, artistic atmosphere of nearby Asheville with the natural beauty and endless outdoor access for which Western North Carolina is famous. Joining our team means committing to a hospital that has been the trusted healthcare partner for Arden pets and their families for decades, providing a truly rewarding professional environment.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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