Receptionist

Reno--tahoe-Airport-Authorit; Reno (NV); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick leave

Holidays

Tuition reimbursement

Job summary

Reno-Tahoe Airport Authority is seeking a highly organized Front Desk Receptionist to act as the first impression and ambassador for the organization. This on-site role supports the People Operations department with a wide range of administrative tasks and guest services, delivering courteous, professional assistance to internal and external customers.

Reporting to the Director of People Operations, you will help maintain smooth daily operations, handle inquiries promptly, and contribute to a

Qualifications

• High School diploma or equivalent.
• Three (3) years of full-time administrative experience with direct public contact and customer service.
• Experience in human resources is highly preferred.

Responsibilities

• Provide high quality customer service and front-line assistance to internal and external customers, in-person, over the phone, or via written correspondence.
• Greet, receive and screen visitors; respond with information and sound judgment.
• Assist with hospitality for visitors (parking validation, directions, general information).
• Support the People Operations department with various tasks, including ordering office supplies and employee recognition items.
• Coordinate special events, trainings, projects and activities; assist with recruitment and new hire tasks.
• Maintain professional conduct, uphold RTAA values, and ensure safety procedures.

Skills

Customer service

Front desk

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

The Reno-Tahoe Airport Authority is seeking one (1) highly organized individual to be our new Front Desk Receptionist. This role is the first impression and ambassador for the Airport Authority. Under general direction, the Receptionist performs a wide variety of administrative and operational support functions to the People Operations department. The Receptionist also provides assistance to internal and external customers related to airport services, ranging from moderately difficult to complex; and performs general andministrative and clerical support services to the organization.

Who are we? We are the owners/operators of Reno-Tahoe International Airport. We are a small but mighty team of 280-ish employees who take tremendous pride in the work we do and the important role we play in our community and the Reno-Tahoe region. We are Accounting professionals and Maintenance staff. We are Architects and Engineers, Police Officers and Operations Managers (and much more). And, we are undertaking the largest capital improvement project in the history of our Airport: MoreRNO.

What’s it like working on the People Operations Team?

Reporting to the Director of People Operations, you will have the opportunity to put your strong experience to work establishing best practices and setting the standard in this new role. There’s constantly something interesting happening at the RTAA, and as a member of "People Ops," you are always close to the heart of the action. We are a well-established team and are looking for ambition and expertise in equal measure as we guide our organization into an exciting era which will see the opening of a new RTAA Headquarters building (HQ) and new terminals. We are extremely culture-focused and work hard every day to keep our department and our organization moving forward in a positive direction. In short, it's busy, it's important, and it makes a difference to people in many ways.

Primary Responsibilities/Essential Duties

• Provide high quality customer service and front-line assistance to internal and external customers, whether in-person, over the phone, or through written correspondence.
• Greet, receive and screen visitors; respond to requests for information by providing general information and handling issues with professionalism, appropriate sensitivity, and sound judgment.
• Assist in providing visitors appropriate hospitality, such as validating parking, and providing directions or general information.
• Perform general clerical functions to support the organization, including but not limited to:
  • receiving, screening, and appropriately directing written correspondence and telephone calls;
• responding to email and applicable website inquiries regarding airport related topics within a reasonable timeframe;
• assisting, as needed, with organizing, tracking, and processing the return of lost and found items;
• Support the People Operations department with various tasks as assigned, including but not limited to:
  • ordering office supplies and employee recognition related items;
• providing support for coordination of special events, trainings, projects and activities;
• assisting with recruitment, screening, and new hire related tasks;
• Fosters employee relations as established by the Airport Authority.
• Adhere to and uphold all values, rules, policies, and procedures adopted by the RTAA (e.g. THRIVE, dress code, harassment, discrimination, hostile work environment, etc.).
• Represent and conduct self in a professional manner.
• Maintain and support a high level of customer service to peers, partners and passengers.
• Adhere to safe operating procedures set forth by the Reno-Tahoe Airport Authority and OSHA.
• This position may be deemed to be essential personnel as part of RTAA's Emergency Response Team and may be required to respond to airport incidents as requested/required.
• Other assignments and/or duties as directed by a member of management.

Please note that the Employer retains the right to change or assign other duties to this position.

Knowledge, Abilities and Skills

• Knowledge of customer service principles and practices resulting in a positive experience for RTAA guests.
• Knowledge of conflict resolution principles and practices.
• Ability to communicate both orally and in writing in a clear, concise manner, tailoring the message to the intended audience.
• Ability to interact with a wide variety of people, including an international mix from various countries, cultures and backgrounds.
• Ability to effectively organize and coordinate multiple priorities.
• Ability to assist with the resolution of stressful situations and emergencies with a positive attitude.
• Ability to interact courteously with the public, responding to requests and inquiries in a timely manner.
• Ability to understand and follow oral and written instructions.
• Ability to report to work punctually and accomplish the daily responsibilities of the position with a minimum number of excused/unexcused absences.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Ability to sensitively and appropriately handle tasks or information of a sensitive or confidential nature.
• Knowledge of fluency in both English and Spanish, verbal and written, is preferred.

Note: While RTAA does have a flexible work arrangement policy, the expectation is that the person selected for this role will work on site.

Entry Salary

$22.91 - $29.11 hourly based on experience, with opportunity for annual step-based increases up to a maximum of $32.80. Initial salary placement will be based upon experience and qualifications. This is an hourly position and is eligible for overtime.

Benefits

The RTAA offers a competitive wage and benefit package and provides a high-quality work-life balance. Employee benefits include employer paid contributions to the Nevada PERS retirement program; 100% employer paid health insurance for the employee (effective first day of the month after your hire date); paid vacation and sick leave; 14-paid holidays per year; and tuition reimbursement - just to name a few!

Minimum Qualifications

Required Education / Experience

• High School diploma or equivalent
• Three (3) years of full-time administrative experience in a formal business environment, which must include direct public contact and customer service.

Preferred (but not required) experience or capabilities

• Experience in human resources is highly preferred.

Required Licensing and/or Certifications

• Must possess a valid Driver’s License with authority to drive an RTAA vehicle for the duration of appointment.
• Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge.

Physical Requirements

Ability to remain in a stationary position for long periods of time, reach, bend, climb, lift, push, and pull items.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and transport small carry parcels, packages, and other items, and to traverse short distances.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential tasks.

Tips for Success

• Provided detailed information to address how you meet and/or exceed minimum qualifications for the position.
• Provided a minimum of five (5) years of employment history.
• Explained any gaps in employment of six (6) months or more within the 'Work History' section. To explain gaps, add a new employer, write what was occurring under the 'Name of Employer' (e.g., unemployed, student, etc.), and list dates.
• If you had more than one (1) position with the same employer, separately list each position and the time you were in that position.

The RTAA is an organization that thrives by living our core values and by honoring the dignity of all individuals. With teamwork, respect, versatility and a focus on excellence, we serve our employees and our community with pride and passion. We are a drug-free workplace, and an equal opportunity employer committed to providing a healthy work environment.