Receptionist

Mission Pet Health; Phoenixville (Chester County); On-site; USD 19,000 - 25,000; Full time

Job summary

Mission Pet Health in Phoenixville, PA, is seeking a friendly receptionist to join our AAHA Accredited veterinary practice. You will be the first point of contact for clients, manage appointments, and support daily hospital operations in a caring, professional environment.

The role emphasizes excellent customer service, strong communication, and teamwork, with some weekend/holiday coverage. You’ll help educate clients on preventive care while ensuring smooth workflow across the reception area.

Qualifications

• Customer service-focused and animal-loving.
• Excellent communication under stress.
• Strong organizational skills and multitasking.
• Team player with ability to work independently.
• Experience with veterinary software preferred; weekends/holidays required.

Responsibilities

• Direct multi-line phone system and greet clients with compassion.
• Maintain medical records, manage appointments, handle financial transactions.
• Educate clients on preventative care and hospital services.
• Provide a calming, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Work flexibility

Tools

Veterinary software

Job description

When you join Phoenixville Animal Hospital, you are committing to a culture built on mutual respect and medical excellence. We are proud to be AAHA Accredited, a designation that confirms our commitment to the highest quality standards in small animal practice. Our reputation for quality care is strong, evidenced by our excellent 4.7-star Google rating, reflecting the deep trust the community places in our services. This is your chance to join a professional environment where you are valued and empowered to do your best work every day in Phoenixville, PA. As part of a larger veterinary network, you benefit from a supportive organizational structure designed to help all teammates succeed. We understand that continued education is key to professional satisfaction, and we offer robust programs to help you achieve your specific career goals, whether that means becoming a credentialed technician, moving into leadership, or pursuing advanced training. You will be integrated into a culture that provides strong workflow support and encourages mentorship, ensuring you always feel equipped to handle challenging cases and grow professionally within the hospital setting. Our commitment is exclusively to small animal practice, ensuring a deep focus on contemporary veterinary medicine. While working in our AAHA Accredited facility, you will maintain access to advanced tools and resources that enhance patient outcomes. Veterinarians have the advantage of internal specialty consultations across our network, allowing you to manage complex cases with confidence and provide the most comprehensive care possible. We consistently invest in our facilities and equipment to ensure our teammates are always positioned to deliver superior diagnostic and therapeutic services. Located just northwest of Philadelphia, Phoenixville offers a rich blend of historic charm and modern energy. Known for its revitalized downtown area, you will find an engaging community complete with independent restaurants, local breweries, and unique cultural events. This location offers the perfect balance of suburban living and accessibility to major metropolitan amenities, ensuring you enjoy an excellent quality of life outside of the hospital. Phoenixville is a welcoming place where you can easily settle in and feel connected to the local community.

At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.