Receptionist

PDS Health; Parker (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

PDS Health in Parker, CO is seeking an energetic Front Office professional to support patient intake, scheduling, billing, and front desk tasks. You will ensure patients are comfortable during visits and manage registration accurately.

Responsibilities include answering calls, posting payments, and coordinating with back-office teams to keep daily operations running smoothly. Strong organizational and communication skills are essential.

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (empathetic; ethical)
• Process Focused Operator (data driven decision-maker; organized and structured)
• Financial Acumen (understands profit drivers; uses metrics to manage)
• Influencer (win/win changes)
• Self-motivated and reliable; works independently or with a team
• Strong organizational and time management abilities
• Excellent interpersonal, oral and written communication skills
• Maintains patient confidentiality

Responsibilities

• Modeling company culture, values, standards, and best operational practices.
• Support the PPE process by helping to bring patients in and keep them connected.
• Schedule appointments so providers have a productive day.
• Interact with patients and guests in the reception area.
• Answer telephones promptly and handle calls efficiently.
• Ensure front office tasks are completed daily.
• Post payments to patient accounts per policy.
• Be SME for the practice management system regarding patient registration and check-in.
• Notify back office of patient arrival with pertinent information.
• Confirm appointments per policy or 2 days in advance.
• Return and resolve patient messages from the Contact Center.
• Participate in daily huddles and team meetings.
• Understand business imperatives and impact on metrics.
• Support the PDS Brand; align with Brand framework.
• Educate patients on Mouth-Body Connection.
• Maintain professional appearance and demeanor as per policy.
• Ensure compliance with company policies and regulatory bodies.
• Perform other duties as assigned

Skills

Knowledge of office practices

Patient advocacy

Process oriented

Financial acumen

Influencer

Time management

Communication skills

Confidentiality

Organizational skills

Practice management system knowledge

Education

High School Diploma or GED

Tools

Practice management system

Job description

$18.75-$26.25/Hourly

Responsibilities

• Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
• Schedule appointments that result in each healthcare provider having a smooth, productive day
• Interact and communicate with patients and guests in the reception area during their wait time
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
• Ensure that all tasks on the front office checklist are completed daily
• Post payments to patient accounts in accordance with Company policies
• Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
• Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to manage tasks and time effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially with patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$18.75-$26.25 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.