Receptionist

PDS Health; Lakewood (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time in your local community

Job summary

PDS Health in Lakewood, CO is seeking an organized front desk coordinator to support patient flow and office operations in a fast-paced dental setting. You will handle patient check-in, appointment coordination, and front-office tasks while maintaining privacy and delivering excellent service under the company framework.

The role emphasizes teamwork, accuracy, and a professional, compassionate approach to all patients.

Qualifications

• High School Diploma or GED required.
• Experience in office administration or patient-facing roles preferred.
• Knowledge of medical office workflows and patient privacy regulations.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Model culture, values, and best practices per the We Believe Behavioral Framework.
• Support PPE process by guiding patients into the office and ensuring comfort.
• Schedule appointments to optimize provider daily workflow.
• Greet patients and guests in the reception area during wait times.
• Answer calls promptly and handle inquiries efficiently.
• Maintain front office checklists and post patient payments per policy.
• Manage patient registrations and check-in in the practice management system.
• Notify back office of patient arrivals and share pertinent information.
• Confirm appointments per policy or at least 2 days in advance.
• Address patient messages from the Contact Center promptly.
• Participate in daily huddles and monthly team meetings.
• Understand business imperatives and impact on metrics.
• Uphold the PDS Brand and professional conduct.
• Support clinician education on Mouth-Body Connection.
• Maintain professional appearance and respectful interactions.
• Ensure compliance with company policies and regulatory bodies.
• Perform other duties as assigned.

Skills

Office administration

Patient communication

Data-driven decision making

Attention to detail

Teamwork

Education

High School Diploma (GED)

Tools

Practice management system

Job description

$18.75-$26.25/Hourly

Responsibilities

• Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
• Schedule appointments that result in each healthcare provider having a smooth, productive day
• Interact and communicate with patients and guests in the reception area during their wait time
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
• Ensure that all tasks on the front office checklist are completed daily
• Post payments to patient accounts in accordance with Company policies
• Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
• Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to manage tasks and time effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially with patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$18.75-$26.25 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.