Receptionist

Carey Counseling Center; Paris (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

Carey Counseling Center, Inc. seeks a Clerical/Receptionist to provide administrative support at outpatient sites. Responsibilities include answering calls, scheduling, deposits, mail, and updating clinical records, under supervision of the Operations Manager and Outpatient Clinical Director.

The role requires handling fee payments, coordinating with clinicians, and following up on missed appointments while ensuring accurate documentation and adherence to policies.

Qualifications

• High school diploma or equivalent
• Experience with office machines, computers, and a multi-line telephone system
• Regular attendance and ability to work cooperatively with others

Responsibilities

• Answer telephone, screen and direct calls
• Prepare and make bank deposits daily
• Prepare daily front desk schedule for designated site
• Transport outgoing mail to the Post Office or ensure daily pickup
• Monitor forms for completion and update clerical components of clinical records
• Inform clinicians and medical staff of client arrivals and process fee payments
• Assist Operations Manager in opening/closing the building and securing cash boxes
• Follow up with clients on missed appointments by phone or letter
• Monitor and distribute incoming faxes and coordinate with Medical Records for requests
• Check insurance/TN Anytime for insurance discrepancies
• Adhere to CAREY Policies and Procedures and maintain regular attendance

Skills

Telephone etiquette

Administrative support

Teamwork

Education

High school diploma or equivalent

Tools

Office equipment

Computers

Job description

About Carey Counseling:Carey Counseling Center, Inc. was established in 1970 as a not-for-profit community behavioral health center. We are dedicated to serving Northwest Tennessee by offering a full range of community-based, behavioral health services. Our staff is made up of highly-trained, caring professionals who are dedicated to helping individuals and families in our communities cope with mental illness, while contributing to the overall health of our communities. Carey’s commitment to providing leading edge technology in behavioral health services has established the corporation as one of the most respected community mental health centers in West Tennessee.Summary:The Clerical/Receptionist position at the outpatient sites is responsible for providing administrative/clerical support duties under the supervision of the Operations Manager and the Administrative leadership of the Outpatient Clinical Director. The Clerical/Receptionist position is the second level of the support staff classof positions. It differs from the first level by virtue of not having supervisory responsibilities.Examples of Duties:Answers telephone, screens and directs calls.Prepares and makes bank deposits on a daily basis.Prepares daily Front Desk Schedule for designated site.Transports outgoing mail to the Post Office or ensures mail is picked up daily.Monitors forms for completion (updates, releases, etc.).Completes clerical documentation at intake and updates clerical component of clinical records on a timely basis.Inform clinicians and medical staff of client arrival, processes fee payments and other related documentation.Assists Operations Manager in opening and closing of the building, securing all cash boxes and other clinically sensitive materials.Follows up with clients on missed appointments with medical staff by telephone or letter.Monitoring/distributing incoming faxes including lab results and pharmacy requests, as well as coordinating with Medical Records Technician for all medical records requests.Checking Insurance/TNAnytime daily for any insurance discrepancies.Follows all guidelines outlined in the CAREY Policies and Procedures Manual including Corporate Compliance Policies.Is expected to have regular and predictable attendance and the ability to work cooperatively with others.Other assigned duties by supervisor or management to meet the needs of the organization.Minimum Qualification:High school diploma or equivalent with experience in the use of office machines, computers and a multi-line telephone system.