Receptionist

Service Corporation International; Oceanside (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA with company contribution

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International in Oceanside, CA is seeking a friendly front desk receptionist to greet visitors, route calls, and provide general office support. You will help with mail, files, and basic typing while maintaining a calm, professional environment for grieving families and staff.

Responsibilities include greeting guests, directing to appropriate staff, answering routine questions, and coordinating with management on security issues.

Qualifications

• High School Diploma or equivalent.
• Six months general office or receptionist experience preferred.
• Proficient with telephones, fax, copier and MS Office.
• Clear and professional speaking voice and tone.

Responsibilities

• Greet guests and visitors, offering assistance as they enter the building.
• Notify staff when appointments arrive and escort guests to the appropriate room.
• Answer routine questions about services, products, and directions.
• Escalate security or customer service issues to management as needed.
• Receive and handle deceased belongings following chain of custody procedures.
• Manage incoming calls and route to appropriate staff members.

Skills

Phone etiquette

Customer service

Interpersonal skills

Professional communication

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Compensation:

Salary: $18.00/hr.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92054

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Oceanside

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.